Hybrid Customer Care Associate — AI-Driven Support

Genpact Ltd.; Muntinlupa; Hybrid; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Genpact Ltd. in Manila is seeking an Associate - Customer Care for a blended, day-shift role. You will handle inquiries via phone, email, chat, and social media, providing accurate product and policy information, resolving issues, and maintaining CRM records. This role emphasizes quality service, data accuracy, and cross-functional collaboration.

The position offers a hybrid work setup in the Philippines with opportunities to grow and learn within Genpact's AI-powered transformation initiatives.

Qualifications

• Bachelors degrees in listed fields (Business Administration, Communication, Hospitality Management, IT or Marketing).
• SOP adherence and accurate documentation in CRM systems.

Responsibilities

• Handle incoming customer queries via phone, email, chat, or social media.
• Provide accurate and timely information about products, services or policies.
• Resolve customer complaints and escalate when necessary.
• Process documentation and maintain customer records in the CRM.

Skills

Customer Care

Customer Experience

Customer Journey Mapping

Online Customer Support

Education

Bachelors - Business Administration

Bachelors - Communication

Bachelors - Hospitality Management

Bachelors - Information Technology

Bachelors - Marketing

Job description

Genpact Ltd. in Manila is seeking an Associate - Customer Care for a blended, day-shift role. You will handle inquiries via phone, email, chat, and social media, providing accurate product and policy information, resolving issues, and maintaining CRM records. This role emphasizes quality service, data accuracy, and cross-functional collaboration.

The position offers a hybrid work setup in the Philippines with opportunities to grow and learn within Genpact's AI-powered transformation initiatives.