AI-Driven Voice Customer Care Specialist

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Muntinlupa; On-site; PHP 335,000 - 670,000; Full time

Job summary

Genpact is seeking an Associate - Customer Care - Voice in the Philippines. This role welcomes External Referrals and focuses on delivering high-quality customer interactions across voice channels, emails, chats, and social media.

You will provide accurate information, resolve issues, and maintain records, contributing to overall customer satisfaction. As part of Genpact's AI-driven innovation efforts, you will work in a fast-moving environment, leveraging tools and SOPs to ensure consistent

Qualifications

• Bachelor's degrees listed for business, communications, hospitality, IT, or marketing.
• Certifications in Customer Experience (COPC) are desirable.
• Open for HS and SHS graduates as stated in the job description.
• Experience with customer care channels and CRM systems is preferred.

Responsibilities

• Handle incoming customer queries via phone, email, chat, or social media.
• Provide accurate and timely information about products, services, or policies.
• Resolve complaints efficiently and escalate when necessary.
• Maintain documentation and update customer records in the CRM or databases.
• Collaborate with other departments like technical support, billing, or logistics for issue resolution.
• Enter and manage customer data; prepare reports on feedback and service efficiency.

Skills

Customer Care - Voice

Online Customer Support

Sales Support

Technical Support

Voice-Channel Support

Education

Bachelor's degree in Business Administration

Bachelor's degree in Communications

Bachelor's degree in Hospitality Management

Bachelor's degree in Information Technology

Bachelor's degree in Marketing

Job description

Genpact is seeking an Associate - Customer Care - Voice in the Philippines. This role welcomes External Referrals and focuses on delivering high-quality customer interactions across voice channels, emails, chats, and social media.

You will provide accurate information, resolve issues, and maintain records, contributing to overall customer satisfaction. As part of Genpact's AI-driven innovation efforts, you will work in a fast-moving environment, leveraging tools and SOPs to ensure consistent