AI-Driven Voice Customer Care Associate (Hybrid)

Genpact Services LLC; Balanga; Hybrid; PHP 446,000 - 781,000; Full time

Job summary

Genpact is hiring for Associate - Customer Care - Voice in the Philippines. This role handling customer inquiries across channels, providing accurate product information and guiding customers through solutions.

The team works in a hybrid setup with rotating shifts, offering exposure to AI-driven transformation projects, process improvements, and opportunities to grow in a global tech environment.

Qualifications

• Bachelor’s degree in one of the listed fields.
• Experience in customer care or CX roles is preferred.
• Strong written and spoken English required.

Responsibilities

• Handle customer queries via phone, email, chat, or social media.
• Provide accurate information and resolve complaints.
• Follow SOPs and document in CRM.
• Coordinate with technical, billing, or logistics teams.
• Identify upsell or cross-sell opportunities.

Skills

Account Maintenance

Banking Capital Markets

Customer Care

Customer Experience (CX)

Customer Service

Fraud Detection

Fraud Disputes

Online Customer Support

Online Transaction Processing (OLTP)

Sales Support

Speech Analytics

Technical Support

Third Level Support

Virtual Administrative Support

Voice-User Interface

Education

Bachelor's degree in Business Administration

Bachelor's degree in Communications

Bachelor's degree in Hospitality Management

Bachelor's degree in Information Technology

Bachelor's degree in Marketing

Job description

Genpact is hiring for Associate - Customer Care - Voice in the Philippines. This role handling customer inquiries across channels, providing accurate product information and guiding customers through solutions.

The team works in a hybrid setup with rotating shifts, offering exposure to AI-driven transformation projects, process improvements, and opportunities to grow in a global tech environment.