AI Deployment Engineer — Turn MSP Chaos into Automation

MSPBots, Inc.; Philippines; On-site; PHP 5,621,000 - 7,495,000; Full time

Job summary

MSPBots, Inc. is seeking a Forward Deployed Engineer, AI Staff to join our client-facing delivery team. You will translate messy processes into concrete specs, build AI agents on our harness, and ensure safe integration with real client data.

You will run discovery to identify bottlenecks, codify workflows, and collaborate with clients to validate outcomes, maintaining calm and clarity under scrutiny and during live demonstrations.

Qualifications

• 2+ years in MSP operations or equivalent client-facing delivery
• Ability to read a ticket flow or process and identify pain points
• Able to spot incorrect AI-generated code or SQL
• Loosely structured tasks and ambiguous requirements are common
• Comfortable presenting to clients on camera and in demos
• Experience automating scripts, workflows, or bots

Responsibilities

• Run discovery sessions to identify 1–3 processes worth automating
• Turn messy processes into a real spec
• Build AI agents on our harness — with tools, subagents, memory and human-in-the-loop approvals
• Wire the agent to client data safely with tenant isolation
• Run shadow reviews, earn client trust, then ship runbooks and train teams

Skills

MSP operations

Code literacy

Ambiguity tolerance

Automation experience

Client-facing

Camera presence

Job description

MSPBots, Inc. is seeking a Forward Deployed Engineer, AI Staff to join our client-facing delivery team. You will translate messy processes into concrete specs, build AI agents on our harness, and ensure safe integration with real client data.

You will run discovery to identify bottlenecks, codify workflows, and collaborate with clients to validate outcomes, maintaining calm and clarity under scrutiny and during live demonstrations.