AI Deployment Engagement Lead

Planhat; Boston; On-site; PHP 5,532,000 - 7,376,000; Full time

Job summary

Planhat is seeking a forward-deployed operator who turns business goals into technical reality and leads large customer engagements end to end. You translate ambiguity into structured plans, design AI-enabled workflows, and partner with Product and Engineering to codify field learnings across the platform.

You work closely with C-level stakeholders and commercial teams to drive measurable outcomes, from retention to expansion, while shaping deployment templates and playbooks for the team.

Responsibilities

• Lead customer engagements end to end, owning scope, timelines, deliverables, and the outcomes customers measure you by
• Be the trusted expert on your customers' workflows, advising on how to best leverage Planhat and building the solutions that deliver on that advice
• Identify where AI and automation create the most value across a customer's commercial operations and design the use cases that capture it
• Champion change management by guiding organizations through the process and behavioral shifts required to make adoption stick
• Consult strategically with customer executives, functional leaders, and technical teams to align every deployment with business outcomes
• Partner closely with Product and Engineering to codify on-the-ground learnings into the platform, shaping what Planhat builds next
• Contribute to the deployment methodology, building the templates, playbooks, and packaged offerings that raise the standard for the whole team

Job description

Planhat is seeking a forward-deployed operator who turns business goals into technical reality and leads large customer engagements end to end. You translate ambiguity into structured plans, design AI-enabled workflows, and partner with Product and Engineering to codify field learnings across the platform.

You work closely with C-level stakeholders and commercial teams to drive measurable outcomes, from retention to expansion, while shaping deployment templates and playbooks for the team.