AI Community Operations Lead

TaskUs; Pasig; On-site; PHP 480,000 - 720,000; Full time

Job summary

TaskUs in the Philippines is seeking a Community Operations Specialist to manage the health and productivity of our global TaskVerse network. This role sits at the center of our AI operations, requiring a mix of operational discipline, empathetic communication, and data-driven decision-making.

You will own the day-to-day lifecycle of our tasker community, onboarding thousands of taskers and ensuring engagement and clear project requirements as AI programs scale.

Qualifications

• 3–5 years in community management, platform operations, or gig-economy coordination.
• Ability to manage large workflows and maintain detailed SOPs and FAQs.
• Strong professional English; adapt tone for audiences; multilingual is a plus.
• Proficient with Google Workspace and community platforms (Slack/Discord).
• Self-starter mindset with initiative to identify gaps and propose solutions.

Responsibilities

• Oversee onboarding, activation and retention programs across time zones.
• Draft clear, culturally sensitive communications and gather feedback.
• Maintain dashboards for community health metrics and provide weekly updates.

Skills

Community management

Platform operations

English communication

Self-starter mindset

Data analysis basics

Tools

Google Workspace

Sheets/Excel

Slack

Discord

CRM tools

Job description

TaskUs in the Philippines is seeking a Community Operations Specialist to manage the health and productivity of our global TaskVerse network. This role sits at the center of our AI operations, requiring a mix of operational discipline, empathetic communication, and data-driven decision-making.

You will own the day-to-day lifecycle of our tasker community, onboarding thousands of taskers and ensuring engagement and clear project requirements as AI programs scale.