Agency Quality & Performance Analyst

Sunlife Solar; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Sun Life is seeking a Data Analytics professional for Distribution Support to provide quality performance data, dashboards and insights that drive risk detection and decision-making. You will collect and validate agency quality data, develop scorecards and monitoring reports, and partner with teams to turn data into actionable improvements.

The role requires 3–5 years in Distribution, strong MS Excel skills, and the ability to manage multiple priorities within deadlines, with a focus on

Qualifications

• 3–5 years of experience in Distribution or related field.
• Familiarity with Agency Performance Standards.
• Experience analyzing agency performance data and preparing reports.
• Proficient in MS Excel.
• Experience in agency operations and governance.

Responsibilities

• Provide accurate, timely quality performance data for risk detection and decision-making.
• Develop and maintain dashboards, scorecards, and monitoring reports.
• Analyze trends, risks, and gaps to support data-driven decisions.
• Support ad hoc analysis and management reporting.
• Support continuous improvement across agency operations.
• Conduct initial assessments of agency movements (FM Appointment, Transfers, and code switching).

Skills

Data analysis

Critical thinking

Written & verbal comms

Large data handling

Tools

MS Excel

Job description

Sun Life is seeking a Data Analytics professional for Distribution Support to provide quality performance data, dashboards and insights that drive risk detection and decision-making. You will collect and validate agency quality data, develop scorecards and monitoring reports, and partner with teams to turn data into actionable improvements.

The role requires 3–5 years in Distribution, strong MS Excel skills, and the ability to manage multiple priorities within deadlines, with a focus on