Agency Operations Manager

McCann; Manila; In loco; PHP 2.000.000 - 2.600.000; Tempo pieno

Descrizione del lavoro

McCann Worldgroup is seeking an Agency Operations Manager to be at the center of client leadership, strategy, creative, and operations. This role coordinates teams to ensure timely delivery, manages risks, and maintains transparency across ongoing work.

You will partner with senior leaders to align efforts, improve visibility, and drive efficient operations at scale within a leading global marketing network.

Competenze

• Experience in agency operations, account management, project management, resource management, business operations, or a related role.

Mansioni

• Maintain visibility across active and incoming work, priorities, timelines, dependencies, and risks across the agency.
• Work with cross-functional teams to ensure projects are properly staffed, prioritized, and delivered.
• Anticipate resource gaps, workload pressure, and delivery risks, then drive solutions before they become escalations.
• Support agency-wide resource and capacity planning, including operational readiness.
• Ensure important actions, decisions, and commitments are documented, monitored, and closed.
• Help strengthen operating discipline, delivery processes, and ways of working across teams.
• Coordinate major initiatives, capability rollouts, and operational transitions.
• Surface issues early and provide thoughtful recommendations rather than simply raising concerns.
• Partner with senior leaders to improve visibility, alignment, and execution across the agency.

Conoscenze

Agency operations

Project management

Stakeholder management

Resource management

Cross-functional coordination

Attention to detail

Descrizione del lavoro

ID 7042

Job Description

Position Title: Agency Operations Manager

Reports to: Chief Operating Officer

Great agencies don't run on process alone. They run on people who can see around corners, connect the dots, and keep complex work moving.

We're looking for an Operations Manager who understands agency life and thrives at the center of it.

This role sits at the intersection of Client Leadership, Strategy, Creative, Connected Experience, and Operations. You'll help create visibility across the agency, anticipate delivery risks before they become problems, coordinate teams toward shared outcomes, and help ensure the work moves forward.

If you're the type of person who naturally sees bottlenecks before others do, enjoys bringing clarity to chaos, and follows through until things are resolved, we'd like to meet you.

What You'll Do

• Maintain visibility across active and incoming work, priorities, timelines, dependencies, and risks across the agency.
• Work with cross-functional teams to ensure projects are properly staffed, prioritized, and delivered.
• Anticipate resource gaps, workload pressure, and delivery risks, then drive solutions before they become escalations.
• Support agency-wide resource and capacity planning, including operational readiness.
• Ensure important actions, decisions, and commitments are documented, monitored, and closed.
• Help strengthen operating discipline, delivery processes, and ways of working across teams.
• Coordinate major initiatives, capability rollouts, and operational transitions.
• Surface issues early and provide thoughtful recommendations rather than simply raising concerns.
• Partner with senior leaders to improve visibility, alignment, and execution across the agency.

What Success Looks Like

• You don't wait for problems to find you.
• You create clarity where there's ambiguity.
• You keep work moving when priorities shift.
• You build trust because people know you'll follow through.
• Leaders spend less time chasing updates because you have already identified risks, aligned stakeholders, and helped the team move toward resolution.

What We're Looking For

• Experience in agency operations, account management, project management, resource management, business operations, or a related role.
• Strong stakeholder management and cross-functional coordination skills.
• Ability to balance multiple priorities in a fast-moving environment.
• Strong judgment and problem-solving ability.
• Comfortable working with senior leaders and navigating competing priorities.
• Highly organized with strong attention to detail and follow-through.
• Ability to influence without formal authority.

Bonus Points If You Have

• Experience in advertising, creative, digital, media, marketing, consulting, or professional services environments.
• Exposure to resource management, capacity planning, or workflow optimization.
• Experience helping teams adopt new processes, tools, or ways of working.

Why This Role Matters

This is not an administrative coordination role.

This is a role for someone who wants to help shape how a high-performing agency operates. You'll work closely with agency leadership, gain visibility across the business, and play a direct role in helping teams do their best work.

McCann Worldgroup, part of the Interpublic Group (NYSE: IPG), is a leading global marketing solutions network whose professionals are united across 100+ countries by a single vision: To help brands play a meaningful role in people's lives. McCann Worldgroup was named "Global Agency Of The Year" by Adweek magazine, “Network of the Year” by the Cannes Lions, the world's most creatively-effective marketing services company by the Effie Awards (for three consecutive years), "Global Network of the Year" by Campaign Magazine and “Network of The Year” by The Webby Awards. Fast Company named McCann Worldgroup to its list of The World’s Most Innovative Companies.