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Private Advertiser is seeking an experienced operations professional to manage agency resource planning and delivery workflows across regional teams in Manila. The role focuses on monitoring pipelines, capacity, and KPIs to ensure timely project delivery.
You will collaborate with process-improvement teams to optimize workflows, balance workloads, and report on utilization, timelines, and potential bottlenecks.
Monitor project pipelines, workloads, timelines, dependencies, and delivery risks across regional teams.
Identify resource bottlenecks, capacity gaps, workload imbalances, and scheduling conflicts.
Support resource allocation and rebalancing based on skills, availability, priorities, and deadlines.
Maintain accurate resource plans, capacity reports, project trackers, and operational dashboards.
Monitor SOP compliance and ensure teams maintain accurate project and pipeline information.
Review workflows, tools, trackers, handoffs, and reporting processes to identify areas for improvement.
Partner with process improvement teams to streamline workflows, reduce duplication, and strengthen operational discipline.
Establish and monitor KPIs covering resource utilisation, capacity, delivery timelines, workflow efficiency, and issue resolution.
Facilitate cross-functional coordination and help resolve operational bottlenecks, unclear ownership, and competing priorities.
Minimum 4 years of experience in agency operations, traffic management, resource management, delivery operations, business operations, or project operations.
Strong experience in resource planning, workflow coordination, project pipeline monitoring, capacity management, and operational reporting.
Good understanding of SOP implementation, traffic management, KPI tracking, utilisation reporting, and continuous improvement.
Analytical and detail-oriented, with the ability to interpret workload and performance data and recommend practical solutions.
Strong stakeholder management and communication skills.
Applicants from Advertising Agencies, Digital/Creative Agencies, or Content/Publishing Agencies are welcome to apply.