Agency Operations Lead: Drive Delivery & Clarity

McCann; Metro Manila; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

McCann Philippines is seeking an Agency Operations Manager to sit at the center of Client Leadership, Strategy, Creative and Operations. You’ll help create visibility across the agency, anticipate delivery risks, coordinate teams toward shared outcomes, and keep work moving forward.

The role requires strong stakeholder management, ability to balance multiple priorities in a fast-paced environment, and excellent communication.

Qualifications

• Experience in agency operations, account management, project management, resource management, or a related role.
• Strong stakeholder management and cross-functional coordination skills.
• Ability to balance multiple priorities in a fast-moving environment.
• Strong judgment and problem-solving ability.
• Comfortable working with senior leaders and navigating competing priorities.
• Excellent communication skills.
• Highly organized with strong attention to detail and follow-through.
• Ability to influence without formal authority.

Responsibilities

• Maintain visibility across active and incoming work, priorities, timelines, dependencies, and risks across the agency.
• Work with cross-functional teams to ensure projects are properly staffed, prioritized, and delivered.
• Anticipate resource gaps, workload pressure, and delivery risks, then drive solutions before they become escalations.
• Support agency-wide resource and capacity planning, including operational readiness.
• Ensure important actions, decisions, and commitments are documented, monitored, and closed.
• Help strengthen operating discipline, delivery processes, and ways of working across teams.
• Coordinate major initiatives, capability rollouts, and operational transitions.
• Surface issues early and provide thoughtful recommendations rather than simply raising concerns.
• Partner with senior leaders to improve visibility, alignment, and execution across the agency.

Skills

Agency operations

Account management

Project management

Resource management

Cross-functional coordination

Job description

McCann Philippines is seeking an Agency Operations Manager to sit at the center of Client Leadership, Strategy, Creative and Operations. You’ll help create visibility across the agency, anticipate delivery risks, coordinate teams toward shared outcomes, and keep work moving forward.

The role requires strong stakeholder management, ability to balance multiple priorities in a fast-paced environment, and excellent communication.