Agency Manager (Makati, PH)

TORM; Philippines; On-site; PHP 1,400,000 - 2,000,000; Full time

Benefits offered by this job

Bonus scheme

Pension

Flexible work hours

Learning and growth opportunities

Job summary

TORM in the Philippines is seeking an Agency Manager to lead our Husbandry Agency work, coordinating with vessels, internal stakeholders, and external agents to deliver timely, cost‑effective services across Mumbai, Houston, Manila and beyond.

You will oversee port calls, manage disbursement accounts, monitor agent performance, ensure regulatory compliance, and partner with Vessel Management, Marine HR, HSSE and Vetting to align service requirements.

Qualifications

• Minimum five years of agency experience in shipowners or ship management
• Strong stakeholder management and collaboration across functions
• Excellent English communication, written and spoken
• Proactive, detail‑oriented with an analytical approach
• Advanced Excel and IT systems proficiency

Responsibilities

• Identify, validate, and plan all vessel husbandry requirements.
• Act as the primary liaison between vessels, internal stakeholders, and external agents.
• Coordinate and supervise husbandry agents to ensure efficient and timely service delivery.
• Implement cost‑optimization through advanced planning and consolidation of services.
• Manage CTM arrangements, OPA nominations, and ensure port‑call coordination.
• Obtain, update, and audit Proforma, Final, and Supplemental Disbursement Accounts (DAs).
• Monitor agent performance and collect cross‑departmental feedback to improve service levels.
• Ensure compliance with international regulations and TORM’s Sanctions & Trading Restrictions Program.
• Collaborate with Vessel Management, Marine HR, HSSE, Vetting, and other internal stakeholders to align service requirements.

Skills

Agency experience

Excel

Stakeholder management

Communication

Project coordination

Tools

IT systems

Job description

Are you an Agency professional looking for your next opportunity in our Agency team?

At TORM, our integrated One TORM platform brings together commercial, technical, and support teams to ensure smooth operations and high-quality performance. As one of the world’s leading product tanker companies, we are committed to excellence and teamwork in everything we do.

As Agency Manager, you’ll play a vital role in helping us deliver efficient and reliable solutions, contributing to TORM’s success in the global shipping industry.

Your Role: Make an Impact

In this role, you will be part of our Husbandry Agency team spread across Mumbai, Houston and Manila as well as our wider team which is headquartered in Copenhagen, Denmark. You will collaborate with peers across continents servicing our global fleet of product tanker vessels, working especially close with our vessel management teams.

Key Responsibilities

• Identify, validate, and plan all vessel husbandry requirements.
• Act as the primary liaison between vessels, internal stakeholders, and external agents.
• Coordinate and supervise husbandry agents to ensure efficient and timely service delivery.
• Implement cost‑optimization through advanced planning and consolidation of services.
• Manage CTM arrangements, OPA nominations, and ensure port‑call coordination.
• Obtain, update, and audit Proforma, Final, and Supplemental Disbursement Accounts (DAs)
• Monitor agent performance and collect cross‑departmental feedback to improve service levels.
• Ensure compliance with international regulations and TORM’s Sanctions & Trading Restrictions Program.
• Collaborate proactively with Vessel Management, Marine HR, HSSE, Vetting, and other internal stakeholders to align service requirements.

The role oversees the coordination of services during port calls, manages disbursement accounts, supervises agent performance, and ensures that all activities align with TORM’s standards, safety culture, and regulatory requirements.

Your Profile

We’re looking for an Agency professional who thrives in a global, collaborative environment and can bring agency and port expertise to the team. Someone who thrives in a dynamic operational environment, enjoys cross‑functional collaboration, and is motivated by delivering efficiency, compliance, and service excellence.

To succeed in this role, you bring

• At least five years of experience from shipowners or ship managers agency teams.
• Team-player with a positive mindset.
• Resolution‑driven mindset with the ability to manage multiple stakeholders and deadlines.
• Persistency, proactiveness, analytical approach and is detail‑oriented under pressure.
• Experience with IT systems, including advanced Excel skills.
• Fluency in English, both written and spoken, with the ability to communicate clearly across all cultures.
• Fully developed professional with a balanced 24/7 lifestyle.

What We Offer

At TORM, we are committed to people, communities, and the environment. We offer a competitive package with a bonus scheme, pension, and flexible work hours to help you maintain a healthy balance between your personal and professional life. We know that life can be unpredictable, which is why we provide the support you need to manage personal commitments—whether it’s caring for your family or taking time for yourself.

You’ll have access to continuous learning and growth opportunities with a variety of initiatives, from e.g., Fun club, Family Day, Festival celebrations, CSR programs etc., that help you connect, grow, and thrive.

At TORM, diversity and inclusion are integral to our success. We welcome applicants from all backgrounds to share their unique perspectives and join us in shaping a diverse and inclusive future for the shipping industry.