Aftersales Manager

Private Advertiser; Caloocan; On-site; PHP 550,000 - 750,000; Full time

Job summary

Private Advertiser in the Philippines seeks an experienced supervisor to lead its aftersales team, delivering high-quality customer support and service. The role focuses on handling complaints, inquiries, and escalations while monitoring installation, maintenance, warranty, spare parts, and repairs to ensure efficiency and adherence to standards.

The ideal candidate will develop after-sales strategies to boost customer satisfaction and loyalty, coordinate with sales, logistics, technical, and

Qualifications

• Experience leading and supervising an aftersales/customer support team.
• Strong communication, conflict resolution, and client-relations skills.
• Ability to analyze service data and generate actionable insights.

Responsibilities

• Supervise and lead the aftersales team to deliver high-quality customer support and service.
• Manage customer complaints, inquiries, and escalations in a timely and professional manner.
• Monitor service operations (installation, maintenance, warranty, spare parts, and repairs) to ensure efficiency and compliance with company standards.
• Develop and implement after-sales strategies to improve customer satisfaction and loyalty.
• Coordinate with other departments (sales, logistics, technical, finance) to ensure smooth customer service.
• Analyze customer feedback and service data to identify trends, issues, and opportunities for improvement.
• Prepare regular reports on after-sales activities, team performance, and customer satisfaction levels.
• Ensure the team complies with company policies, service standards, and health & safety guidelines.
• Train, mentor, and evaluate after-sales staff to improve performance and skill development.
• Maintain strong relationships with key customers to enhance long‑term business growth.

Job description

• Supervise and lead the aftersales team to deliver high-quality customer support and service.

• Manage customer complaints, inquiries, and escalations in a timely and professional manner.

• Monitor service operations (installation, maintenance, warranty, spare parts, and repairs) to ensure efficiency and compliance with company standards.

• Develop and implement after-sales strategies to improve customer satisfaction and loyalty.

• Coordinate with other departments (sales, logistics, technical, finance) to ensure smooth customer service.

• Analyze customer feedback and service data to identify trends, issues, and opportunities for improvement.

• Prepare regular reports on after-sales activities, team performance, and customer satisfaction levels.

• Ensure the team complies with company policies, service standards, and health & safety guidelines.

• Train, mentor, and evaluate after-sales staff to improve performance and skill development.

• Maintain strong relationships with key customers to enhance long‑term business growth.