Afterhours Allocations Consultant (Hybrid | Shifting)

Boomering inc; Mabalacat; Hybrid; PHP 446,000 - 558,000; Full time

Job summary

Boomering inc is seeking an organized Afterhours Healthcare Staffing Coordinator to support staffing operations in a hybrid role at our Pampanga location. You will ensure client shifts are filled with qualified workers, especially during urgent staffing requests and last-minute cancellations.

The ideal candidate has healthcare staffing experience, strong communication, attention to detail, and the ability to work under pressure.

Qualifications

• Bachelor's degree in any four-year course.
• Excellent written and verbal English communication skills.
• Experience in healthcare staffing, workforce scheduling, shift allocation, dispatch, or high-volume customer service is highly preferred.

Responsibilities

• Staffing & Shift Allocation: Assign available and qualified workers to client shifts based on staffing requirements.
• Last-Minute Cancellations: Find replacement workers quickly when scheduled staff cancel or become unavailable.
• Client & Worker Communication: Handle calls, emails, and staffing enquiries, providing timely updates on shift arrangements.
• Scheduling & Coordination: Monitor worker availability, manage shift changes, and help maintain staffing coverage.
• Issue Resolution: Address urgent staffing concerns and escalates unresolved issues when necessary.
• Documentation & Reporting: Maintain accurate records of shift allocations, cancellations, and client communications.
• Team Collaboration: Coordinate with recruitment consultants, account managers, and operations teams.
• Compliance: Follow company procedures, workplace health and safety requirements, and relevant staffing policies.
• Performance Targets: Meet expectations for response times, successful shift allocations, and customer service.

Skills

Healthcare experience

English proficiency

Organizational skills

Multitasking

Problem solving

Education

Bachelor's degree

Tools

Scheduling systems

CRM platforms

Workforce management tools

Job description

Client Job Title: Afterhours Allocation Consultant
Work Set-up: Hybrid
Schedule: 3:00 AM - 12:00 NN / 12:00 NN - 8:00 PM (Shifting Schedule / No Fixed Days Off)
Salary: ₱40,000-₱50,000 per month

About the Role

We are looking for an organized and proactive Afterhours Healthcare Staffing Coordinator to support our client's staffing operations.

Your main responsibility is to ensure that client shifts are filled with available and qualified workers, especially during urgent staffing requests and last-minute cancellations.

The ideal candidate has healthcare industry experience, excellent communication skills, strong attention to detail, and the ability to work efficiently under pressure.

As an Afterhours Healthcare Staffing Coordinator:

You will manage urgent staffing requests, coordinate worker schedules, and find suitable replacements when shifts are cancelled.

You will communicate with clients, workers, and internal teams to ensure smooth staffing operations and minimize unfilled shifts.

Your Responsibilities Would Be:

• Staffing & Shift Allocation: Assign available and qualified workers to client shifts based on staffing requirements.

• Last-Minute Cancellations: Find replacement workers quickly when scheduled staff cancel or become unavailable.

• Client & Worker Communication: Handle calls, emails, and staffing enquiries, providing timely updates on shift arrangements.

• Scheduling & Coordination: Monitor worker availability, manage shift changes, and help maintain staffing coverage.

• Issue Resolution: Address urgent staffing concerns and escalates unresolved issues when necessary.

• Documentation & Reporting: Maintain accurate records of shift allocations, cancellations, and client communications.

• Team Collaboration: Coordinate with recruitment consultants, account managers, and operations teams.

• Compliance: Follow company procedures, workplace health and safety requirements, and relevant staffing policies.

• Performance Targets: Meet expectations for response times, successful shift allocations, and customer service.

Qualifications:

• Bachelor's degree in any four-year course.

• Previous experience in the healthcare industry is required.

• Experience in healthcare staffing, workforce scheduling, shift allocation, dispatch, or high-volume customer service is highly preferred.

• Experience handling urgent staffing requests and last-minute shift cancellations is an advantage.

• Excellent written and verbal English communication skills.

• Strong organizational, multitasking, and problem-solving skills.

• Ability to work under pressure and make quick, accurate decisions.

• Familiarity with scheduling systems, CRM platforms, or workforce management tools.

• Strong attention to detail and customer service skills.

• Ability to work independently and coordinate effectively with a team.

• Willingness to work shifting schedules with no fixed days off.

• Amenable to a hybrid work arrangement.