Customer Success Specialist - Fast-Paced CRM Expert

Gratitude Philippines; Quezon City; On-site; PHP 334,800 - 446,400; Full time

Job summary

A prominent customer service provider in the Philippines is looking for a Customer Service Representative. The ideal candidate will have a Bachelor's degree and 3-5 years of experience in customer service, demonstrating strong communication and interpersonal skills. Responsibilities include providing support via phone, email, and chat, resolving complaints, and enhancing service processes. This role requires working in a fast-paced environment, ensuring customer satisfaction and efficient service delivery.

Qualifications

• 3–5 years of experience in customer service or a related field.
• Proficient in using customer service software and CRM systems.
• Ability to handle multiple tasks effectively.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with product inquiries, order status, and troubleshooting issues.
• Resolve customer complaints in a timely and professional manner.

Skills

Strong communication skills

Customer-focused

Interpersonal skills

Ability to work in a fast-paced environment

Education

Bachelor’s degree in a relevant field

Tools

Customer service software

CRM systems

Job description

A prominent customer service provider in the Philippines is looking for a Customer Service Representative. The ideal candidate will have a Bachelor's degree and 3-5 years of experience in customer service, demonstrating strong communication and interpersonal skills. Responsibilities include providing support via phone, email, and chat, resolving complaints, and enhancing service processes. This role requires working in a fast-paced environment, ensuring customer satisfaction and efficient service delivery.