After Sales Admin Officer - Bauang, La Union

SEAOIL Philippines, Inc.; La Union; On-site; PHP 223,000 - 312,000; Full time

Job description

Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next After Sales Admin Officer - Bauang, La Union!

What is this role about?

Support the day-to-day administration of the After Sales Department and ensure that service transactions, records, documentation, coordination, and reports are complete and updated.

Key Responsibilities:

• Manage the service appointment calendar based on bookings endorsed by the CRO and Service Advisor.
• Prepare, monitor, update, and close Job Orders/Repair Orders and ensure complete supporting documents.
• Maintain accurate customer, vehicle, PMS, repair, and service history records.
• Track vehicles currently in service, completed units, pending jobs, and vehicles awaiting parts or approval.
• Coordinate internally with Service Advisors, technicians, Parts, CRO, and After Sales Manager.
• Handle administrative requirements for warranty claims, including documentation, submission tracking, approvals, reimbursements, and pending claims.
• Monitor parts requirements for scheduled and ongoing jobs and coordinate availability with Parts.
• Prepare daily/weekly/monthly After Sales reports, including:
  • Appointments vs actual arrivals
  • No-shows
  • Vehicles serviced/PMS completed
  • Open and aging JOs
  • Vehicles awaiting parts
  • Warranty claims and aging
  • Bay/technician utilization and productivity
  • After Sales revenue
• Maintain proper filing and completeness of all after-sales documents.
• Monitor pending items and ensure they are followed through until closure.
• Support the After Sales Manager in administrative, audit, distributor/MAPVI, and operational requirements.