Analyst, Service Contract and Warranty (day shift)

RTX; Tanauan; On-site; PHP 167,000 - 290,000; Full time

Job summary

RTX in Batangas/Tanauan is seeking a Customer Service Professional to manage orders, RFQs, and customer communications onsite. You will coordinate with logistics, engineering, and quality teams to resolve issues and improve service levels.

The role requires a Bachelor's degree or 3 years of equivalent experience, strong Excel skills, and experience with the E1 ERP system.

Qualifications

• Bachelor's degree or 3 years of equivalent experience.
• Proficiency in Microsoft Excel.
• Experience in E1 ERP system.
• Strong communication, collaboration, organizational, and problem-solving skills.
• Detail-oriented with ability to manage multiple priorities and meet deadlines.

Responsibilities

• Communicate effectively and professionally with customers.
• Receive, review, and process customer orders, RFQs, and requirements in line with contractual terms.
• Handle customer requests, including order expediting, delivery updates, and cancellations.
• Manage customer complaints and ensure timely resolution.
• Coordinate with logistics for timely order dispatch.
• Ensure timely communication of requirements to supply chain, shipping, engineering, and quality teams.
• Meet or exceed customer service KPIs and business goals.

Skills

Excel proficiency

Communication

Collaboration

Organizational skills

Problem solving

Education

Bachelor's degree or 3 years of equivalent experience

Tools

E1 ERP system

Job description

Date Posted: 2026-10-29 Country: Philippines Location: PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4 Position Role Type: Onsite

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world‑class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

What You Will Do

• Communicate effectively and professionally with customers.
• Receive, review, and process customer orders, RFQs, and requirements in line with contractual terms.
• Handle customer requests, including order expediting, delivery updates, and cancellations.
• Manage customer complaints and ensure timely resolution.
• Creation of credit and debit note requests for customer billing adjustments, corrections, or complaint resolution.
• Handle AOG calls by coordinating urgent support to resolve aircraft-on-ground issues quickly.
• Ensure timely and accurate communication of requirements to supply chain, shipping, engineering, and quality teams.
• Manage customer shipping instructions and coordinate with logistics teams for timely order dispatch.
• Generate Open Order Book reports based on customer requirements.
• Facilitate and support Open Order Book discussions with customers.
• Participate in continuous improvement initiatives.
• Meet or exceed customer service KPIs and business goals.
• Comply with EH&S standards and actively report hazards to ensure a safe working environment.

Qualifications You Must Have

• Bachelor's degree or 3 years of equivalent experience.
• Proficiency in Microsoft Excel
• Experience in E1 ERP system
• Strong communication, collaboration, organizational, and problem‑solving skills.
• Detail‑oriented with the ability to manage multiple priorities and meet deadlines.
• Experience in sales order processes and customer service inquiries.
• Familiarity with EHS standards and commitment to workplace safety.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Privacy Policy and Terms: Click on this link to read the Policy and Terms RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.