Aerospace Customer Service & Order Specialist

RTX; Tanza; On-site; PHP 360,000 - 480,000; Full time

Job summary

RTX, a leading aerospace and defense company, seeks a customer service professional onsite in the PH. The role handles orders, RFQs, billing adjustments, and coordination with Supply Chain and Logistics to ensure timely delivery.

You will support order status, issue resolution, and continuous process improvements in a fast-paced environment. Ideal candidates have 1–2 years in customer service or order management, strong communication, and analytical skills, with a detail-oriented approach to

Qualifications

• 1–2 years of experience in customer service, order management, supply chain, or related role.
• Strong written and verbal communication skills.
• Strong analytical, critical-thinking, and problem-solving abilities.
• High attention to detail with ability to manage multiple priorities.
• Ability to work with cross-functional teams and handle urgent customer requirements.

Responsibilities

• Communicate effectively with customers via email, phone and business channels.
• Receive, review, and process customer orders, RFQs per terms and company procedures.
• Handle requests including order expediting, delivery updates, changes, and cancellations.
• Coordinate with internal teams to resolve customer complaints and ensure timely resolution.
• Create and process credit and debit notes for billing adjustments.
• Coordinate with Supply Chain, Shipping, Engineering, Quality, and other functions.
• Support Open Order Book reports and discussions with customers with accurate status updates.
• Monitor open orders and address potential delivery risks.
• Maintain accurate customer and order records in relevant systems.
• Participate in process improvements to enhance customer experience and efficiency.
• Meet or exceed customer service KPIs and policies.

Skills

Customer service

Order management

Supply chain

Communication

Analytical thinking

Attention to detail

Cross-functional teamwork

Problem solving

Education

Bachelor’s degree in Business, Management, or related field

Tools

Microsoft Excel

PivotTables

VLOOKUP/XLOOKUP

Macros/VBA

Job description

RTX, a leading aerospace and defense company, seeks a customer service professional onsite in the PH. The role handles orders, RFQs, billing adjustments, and coordination with Supply Chain and Logistics to ensure timely delivery.

You will support order status, issue resolution, and continuous process improvements in a fast-paced environment. Ideal candidates have 1–2 years in customer service or order management, strong communication, and analytical skills, with a detail-oriented approach to