Senior Manager, Service Contract and Warranty (Day shift)

RTX; Tanza; On-site; PHP 600,000 - 900,000; Full time

Job summary

RTX, the world's largest aerospace and defense company, is seeking a customer service professional to manage order loading, processing and follow-up for aftermarket programs. You will serve as the primary point of contact for customers and liaise with Supply Chain, Finance, SAP team and other departments to ensure satisfaction and on-time delivery while complying with policies.

The role also leads transformational projects to leverage talent across the globe and may require travel (~25%) to

Qualifications

• Bachelor’s degree or advanced degree with specified years of experience
• Strong written and verbal communication skills
• Ability to manage multiple priorities and work independently
• Travel requirement ~25% per year
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and analytical skills

Responsibilities

• Manage order loading, processing and follow-up to support aftermarket programs
• Serve as customer’s primary point of contact and ensure prompt, courteous responses
• Liaise with Supply Chain, Asset Management, Finance, Order Closure, Program Management and SAP teams
• Track performance metrics and ensure 98% customer service level
• Lead transformational projects to leverage talent across the globe with travel as needed

Skills

Customer service experience

Contract administration

Communication skills

Microsoft Office

Travel readiness

Education

Bachelor’s degree

Advanced degree

Tools

SAP

Job description

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Role Overview

• We are seeking a highly motivated, customer service individual, able to multitask and focus on results.
• This individual will work tactics and strategy with primary responsibility of managing order loading, processing and follow-up.
• The selected candidate will perform Customer Service and Contract Administration in support of aftermarket programs and in compliance with policies and procedures.
• Liaison with other departments to ensure customer satisfaction, including Supply Chain, Asset Management, Finance, Order Closure, Program Management and SAP team.
• In addition to the customer service responsibilities, the candidate will also lead transformational projects to leverage talent across the globe. This could result in travel (~25%) to locations outside of the Philippines.

Primary Responsibilities

• Must possess proven customer service experience and ability to action various operational tasks needed to support revenue growth, productivity, and exceptional levels of customer satisfaction.
• Serve as customer’s primary point of contact.
• Ensure prompt, courteous, and accurate responses are provided to external and internal customers.
• Track and measure performance results for airline operators.
• Drive key operational metrics including 98% customer service level.
• Generate quotes and manage account financials in accordance with contractual obligations
• Monitor and expedite core returns to prevent delays in inventory replenishment.
• Participate in monthly metrics review to measure growth and performance.
• Problem solve complex issues to determine root cause and implement corrective actions to prevent reoccurrence.
• Provide AOG support outside of business hours as needed, including weekends.
• Utilize the CORE (Customer Oriented Results and Excellence) operating system to identify opportunities for improvement in processes and procedures and implement plan of action.
• Understand and comply with ITC and import/export regulations.
• Promote an ethics-based business culture, managing customer orders in compliance with laws and company policies.

Basic Qualifications

• Bachelor’s degree and 5 years of relevant experience OR
• Advance degree and 3 years of relevant experience OR
• In absence of a degree, 9 years of relevant experience is required
• Possess excellent written and verbal communication skills
• Possess strong organizational and time management skills
• Requires strong analytical skills and attention to detail
• Must be flexible and able to adapt to change; self driven and motivated; able to prioritize and work independently with little direct supervision
• Ability to manage multiple priorities, complex situations, and customer requirements on an ongoing basis
• Strong work ethic Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)
• Travel Requirements: ~25%

Preferred Qualifications

• SAP experience is a plus
• The ideal candidate thrives in a fast-paced customer service environment.
• 3-5+ years experience in commercial aerospace in a customer service, Supply Chain, administration, program management, finance or engineering role

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Privacy Policy and Terms

Click on this link to read the Policy and Terms