Senior Manager, Service Contract and Warranty (Day shift)

Prattwhitney; Lapu-lapu; On-site; PHP 600,000 - 800,000; Full time

Job summary

RTX is seeking a highly motivated customer service professional in the Philippines to manage order loading, processing and follow-up for aftermarket programs. You will liaise with Supply Chain, Finance and SAP teams to ensure customer satisfaction and timely resolution.

The role involves traveling up to ~25% to locations outside the Philippines and leading transformational projects to leverage talent globally.

Qualifications

• Bachelor’s degree and 5 years of relevant experience OR Advance degree and 3 years of relevant experience.
• In absence of a degree, 9 years of relevant experience is required.
• Excellent written and verbal communication.

Responsibilities

• Manage order loading, processing and follow-up.
• Serve as customer’s primary point of contact.
• Provide AOG support outside business hours as needed.

Skills

Customer service

Account management

Communication

MS Office

Education

Bachelor’s degree

Tools

SAP

Microsoft Excel

Job description

Date Posted: 2026-09-23 Country: Philippines Location: PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4 Position Role Type: Onsite At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Role Overview:

We are seeking a highly motivated, customer service individual, able to multitask and focus on results. This individual will work tactics and strategy with primary responsibility of managing order loading, processing and follow-up. The selected candidate will perform Customer Service and Contract Administration in support of aftermarket programs and in compliance with policies and procedures. Liaison with other departments to ensure customer satisfaction, including Supply Chain, Asset Management, Finance, Order Closure, Program Management and SAP team. In addition to the customer service responsibilities, the candidate will also lead transformational projects to leverage talent across the globe. This could result in travel (~25%) to locations outside of the Philippines.

Primary Responsibilities:

• Must possess proven customer service experience and ability to action various operational tasks needed to support revenue growth, productivity, and exceptional levels of customer satisfaction.
• Serve as customer’s primary point of contact.
• Ensure prompt, courteous, and accurate responses are provided to external and internal customers.
• Track and measure performance results for airline operators.
• Drive key operational metrics including 98% customer service level.
• Generate quotes and manage account financials in accordance with contractual obligations.
• Monitor and expedite core returns to prevent delays in inventory replenishment.
• Participate in monthly metrics review to measure growth and performance.
• Problem solve complex issues to determine root cause and implement corrective actions to prevent reoccurrence.
• Provide AOG support outside of business hours as needed, including weekends.
• Utilize the CORE (Customer Oriented Results and Excellence) operating system to identify opportunities for improvement in processes and procedures and implement plan of action.
• Understand and comply with ITC and import/export regulations.
• Promote an ethics-based business culture, managing customer orders in compliance with laws and company policies.

Basic Qualifications:

• Bachelor’s degree and 5 years of relevant experience OR Advance degree and 3 years of relevant experience OR In absence of a degree, 9 years of relevant experience is required
• Possess excellent written and verbal communication skills
• Possess strong organizational and time management skills
• Requires strong analytical skills and attention to detail
• Must be flexible and able to adapt to change; self driven and motivated; able to prioritize and work independently with little direct supervision
• Ability to manage multiple priorities, complex situations, and customer requirements on an ongoing basis
• Strong work ethic
• Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)

Preferred Qualifications:

• SAP experience is a plus
• The ideal candidate thrives in a fast-paced customer service environment.
• 3-5+ years experience in commercial aerospace in a customer service, Supply Chain, administration, program management, finance or engineering role

Travel Requirements:

~25%

Equal Employment Opportunity Statement:

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Company Overview:

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.