Advisor I, CPR Main IVR & MW - Thai

Concentrix; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

Concentrix in Quezon City is looking for an Advisor I, CPR Main IVR & MW - Thai. This role interfaces with customers via call and online to sell products and services while offering basic customer support. You will be responsible for achieving sales targets and maintaining knowledge of client products.

The ideal candidate has a high school diploma and strong communication skills, with both customer service orientation and ability to adapt quickly. This position provides an opportunity to develop within a supportive environment.

Qualifications

• Courteous with strong customer service orientation.
• Ability to effectively communicate, both written and verbally.
• Dependable with proficient attention to detail.

Responsibilities

• Achieve specific sales targets and maximize sale opportunities.
• Use probing techniques to determine customer needs.
• Maintain knowledge of products, pricing, and promotions.

Skills

Strong communication skills

Customer service orientation

Multi-tasking ability

Basic computer navigation skills

Attention to detail

Education

High school diploma

Minimum of two years of college education

Job description

Job Title

Advisor I, CPR Main IVR & MW - Thai

Job Description

The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.

Essential Functions/Core Responsibilities

• Achieve specific sales targets and maximizing sale opportunities on each and every call
• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (KPIs)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Candidate Profile

• High school diploma with three to six months of sales experience preferred
• Courteous with strong customer service orientation
• Strong communication and negotiation skills required
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Basic computer navigation skills and PC Knowledge
• Tolerance for repetitive work in a fast paced environment
• Ability to work as a team member, as well as independently
• Dependable with proficient attention to detail
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

India

• High school diploma with zero to six months of sales experience preferred
• Ability to effectively communicate, both written and verbally
• Listen attentively to customer needs and concerns; demonstrate empathy
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Confirm customer understanding of the solution and provide additional customer education as needed
• Ability to learn including strong problem solving skills
• Demonstrate strong probing and problem solving skills
• Should be able to handle complex queries
• Should be able to resolve customer queries independently

Philippines

• Minimum of two years of college education. No prior call center experience is required
• Ability to think clearly and can explain simple issues effectively, both written and verbally

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Equal Opportunity Employer

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.