Advisor I, CPR Main IVR & MW - Thai

Concentrix CVG Philippines, Inc.; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Concentrix CVG Philippines, Inc. is seeking an Advisor I, CPR Main IVR & MW - Thai to handle inbound/outbound calls and online inquiries, selling basic products and services while delivering reliable customer service.

You will aim to meet sales targets, use scripts to assess needs, stay informed on products, pricing, and promotions, and document customer interactions accurately. This role requires strong communication, patience, and teamwork in a fast-paced environment, with shifts rotating as

Qualifications

• High school diploma; 3–6 months of sales experience preferred
• Courteous with strong customer service orientation
• Strong written and verbal communication and negotiation skills

Responsibilities

• Achieve specific sales targets and maximize sale opportunities on each call
• Use script and probing techniques to identify customer needs and offer appropriate products/services
• Maintain knowledge of products, pricing, promotions, and procedures
• Ensure service meets contract sales goals and KPIs
• Greet customers courteously and professionally
• Listen to customer needs and demonstrate empathy while building rapport
• Clarify requirements; probe for understanding and use resources to resolve issues
• Prepare complete and accurate records and account notes
• Participate in activities to improve customer satisfaction and sales performance
• Answer billing questions by explaining account components

Skills

Customer service orientation

Communication skills

Negotiation skills

Multi-tasking

Basic computer skills

Teamwork

Attention to detail

Patience

Education

High school diploma

Job description

Job Title: Advisor I, CPR Main IVR & MW - Thai Job Description

The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.

Essential Functions/Core Responsibilities

• Achieve specific sales targets and maximizing sale opportunities on each and every call
• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs')
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Candidate Profile

• High school diploma with three to six months of sales experience preferred
• Courteous with strong customer service orientation
• Strong communication and negotiation skills required
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Basic computer navigation skills and PC Knowledge
• Tolerance for repetitive work in a fast paced environment
• Ability to work as a team member, as well as independently
• Dependable with proficient attention to detail
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Location: PHL Quezon City - Tera Tower 20th Floor

Language Requirements: English, Thai

Time Type: Full time

Mission

Hi, we're Concentrix.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.