Advisor I, CPR Main IVR & MW - Thai

Concentrix Philippines; Quezon City; On-site; PHP 260,000 - 340,000; Full time

Job summary

Concentrix Philippines is seeking an Advisor I for CPR Main IVR & MW with Thai language skills. The role interfaces with customers via inbound/outbound calls and the Internet to sell basic products and services, process orders, and provide essential customer service.

The successful candidate will meet sales targets, use probing techniques, and stay informed on products, pricing, and procedures. Flexibility to rotate shifts is required.

Qualifications

• High school diploma with 0–6 months sales experience is acceptable.
• Strong customer service orientation and courteous demeanor.
• Excellent written and verbal communication skills; able to negotiate.
• Ability to multitask and adapt to changing priorities in a fast-paced setting.
• Basic computer navigation and PC knowledge required.
• Patient and able to handle repetitive tasks professionally.

Responsibilities

• Achieve specific sales targets and maximize opportunities on each call.
• Use scripts to identify customer needs and offer suitable products or services.
• Maintain knowledge of products, pricing, promotions, and procedures.
• Ensure service delivery meets sales KPIs and contractual goals.
• Greet customers politely and build rapport.
• Listen to customer needs and provide empathetic, effective resolutions.
• Clarify requirements and use tools to resolve issues.
• Prepare accurate work notes and document customer accounts.
• Participate in activities to improve customer satisfaction and sales performance.
• Answer billing questions by explaining account components.

Skills

Customer service

Communication

Negotiation

Multitasking

Computer skills

Attention to detail

Patience

Shift flexibility

Education

High school diploma

Two years of college

Job description

Job Title:

Advisor I, CPR Main IVR & MW - Thai

Job Description

The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.

Essential Functions/Core Responsibilities

• Achieve specific sales targets and maximizing sale opportunities on each and every call
• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Candidate Profile

• High school diploma with three to six months of sales experience preferred
• Courteous with strong customer service orientation
• Strong communication and negotiation skills required
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Basic computer navigation skills and PC Knowledge
• Tolerance for repetitive work in a fast paced environment
• Ability to work as a team member, as well as independently
• Dependable with proficient attention to detail
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

• GERMANY - This job description does not apply to employees in Germany.
• UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
• PHILIPPINES - Minimum of two years of college education. No prior call center experience is required
• PHILIPPINES - Ability to think clearly and can explain simple issues effectively, both written and verbally
• INDIA - High school diploma with zero to six months of sales experience preferred
• INDIA - Ability to effectively communicate, both written and verbally
• INDIA - Listen attentively to customer needs and concerns; demonstrate empathy
• INDIA - Clarify customer requirements; probe for and confirm understanding of requirements or problem
• INDIA - Confirm customer understanding of the solution and provide additional customer education as needed
• INDIA - Ability to learn including strong problem solving skills
• INDIA - Demonstrate strong probing and problem solving skills
• INDIA - Should be able to handle complex queries
• INDIA - Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

PHL Quezon City - Tera Tower 20th Floor

Language Requirements:

English, Thai

Time Type:

Full time