Advisor I CPR Main IVR And MW - Thai

Concentrix; Manila; On-site; PHP 290,000 - 424,000; Full time

Job summary

Concentrix in the Philippines is seeking an Advisor I for CPR Main IVR & MW – Thai to interface with customers via calls or internet for selling basic products and services. You will process orders, provide information, and deliver basic customer service support.

The role emphasizes achieving sales targets, using scripts, and maintaining product knowledge while upholding KPIs and customer satisfaction.

Qualifications

• High school diploma with 3–6 months of sales experience preferred.
• Courteous with strong customer service orientation.
• Strong communication and negotiation skills required.
• Ability to effectively communicate, both written and verbally.
• Skilled in multitasking; able to adapt quickly to changes.
• Basic computer navigation skills and PC knowledge.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member, as well as independently.

Responsibilities

• Achieve specific sales targets and maximize sale opportunities on each and every call.
• Use script and probing techniques to determine customer needs and offer appropriate products/services.
• Maintain knowledge of products, pricing, promotions, and procedures.
• Ensure service meets contractual sales goals and KPIs.

Skills

Strong communication

Negotiation skills

Multitasking

Written and verbal communication

Basic PC navigation

Customer service orientation

Education

Two years of college education

Tools

CRM basics

Job description

Job Description:

Job Title

Advisor I, CPR Main IVR & MW - Thai

Job Description

The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.

Essential Functions/Core Responsibilities

• Achieve specific sales targets and maximizing sale opportunities on each and every call
• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs')
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Candidate Profile

• High school diploma with three to six months of sales experience preferred
• Courteous with strong customer service orientation
• Strong communication and negotiation skills required
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Basic computer navigation skills and PC Knowledge
• Tolerance for repetitive work in a fast paced environment
• Ability to work as a team member, as well as independently
• Dependable with proficient attention to detailDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

GERMANY - This job description does not apply to employees in Germany.

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

PHILIPPINES

• Minimum of two years of college education. No prior call center experience is required
• Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA

• High school diploma with zero to six months of sales experience preferred
• Ability to effectively communicate, both written and verbally
• Listen attentively to customer needs and concerns; demonstrate empathy
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Confirm customer understanding of the solution and provide additional customer education as needed
• Ability to learn including strong problem solving skills
• Demonstrate strong probing and problem solving skills
• Should be able to handle complex queries
• Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.