Advertiser Growth & Support Specialist - Onsite Manila

Cognizant; Philippines; On-site; PHP 360,000 - 520,000; Full time

Job summary

Cognizant is hiring a Sales & Customer Support Specialist to drive advertiser adoption, retention, and satisfaction while supporting campaign growth across the advertiser ecosystem. The role is onsite in Manila and blends proactive sales acceleration with high‑quality customer service to sustain advertising spend and meet global commercial objectives.

Key activities include growing commercial engagement, resolving complex issues with approved playbooks, providing omnichannel support, enforcing

Qualifications

• Bachelor's Degree holder.
• Candidates with 1 year of Ad Sales background or B2B Customer Support.
• Willing to work onsite in McKinley Hill, Taguig City.
• Willing to work in shifting schedule.

Responsibilities

• Commercial Growth: Support advertiser adoption, strengthen retention, and maximize satisfaction to scale campaign spend.
• Complex Issue Resolution: Troubleshoot campaign performance, ad delivery, and account health issues using approved playbooks.
• Omnichannel Support: Provide responsive support via calls, email, chat, and messaging while maintaining accurate CRM records.
• Policy Enforcement: Apply consistent judgment in enforcing advertising policies with professionalism and empathy.
• Collaboration & Quality: Partner with sales operations and compliance teams to improve customer experience and meet service level goals.

Education

Bachelor's Degree

Job description

Cognizant is hiring a Sales & Customer Support Specialist to drive advertiser adoption, retention, and satisfaction while supporting campaign growth across the advertiser ecosystem. The role is onsite in Manila and blends proactive sales acceleration with high‑quality customer service to sustain advertising spend and meet global commercial objectives.

Key activities include growing commercial engagement, resolving complex issues with approved playbooks, providing omnichannel support, enforcing