Advertising & Growth Account Specialist

Cognizant; Philippines; On-site; PHP 558,000 - 837,000; Full time

Job summary

Cognizant in Manila is seeking a Sales & Customer Support Specialist to drive advertiser adoption, retention, and satisfaction while supporting campaign growth across the advertiser ecosystem. The role blends proactive sales acceleration with high-quality customer service to sustain advertising spend and meet global commercial objectives, onsite at McKinley Hill in Taguig.

Flexible shifting schedules are required.

Qualifications

• Bachelor's degree required.
• 1 year ad sales or B2B customer support experience preferred.
• Willing to work onsite in McKinley Hill, Taguig City and in shifting schedules.

Responsibilities

• Support advertiser adoption, retention, and growth to scale campaign spend.
• Troubleshoot campaign performance, ad delivery, and account health issues.
• Provide omnichannel support via calls, email, chat, and messaging with CRM updates.
• Enforce advertising policies with professionalism and empathy.
• Collaborate with sales operations and compliance to improve CX and meet SLAs.

Education

Bachelor's Degree holder

Job description

Cognizant in Manila is seeking a Sales & Customer Support Specialist to drive advertiser adoption, retention, and satisfaction while supporting campaign growth across the advertiser ecosystem. The role blends proactive sales acceleration with high-quality customer service to sustain advertising spend and meet global commercial objectives, onsite at McKinley Hill in Taguig.

Flexible shifting schedules are required.