Client Success Specialist (Onsite Cebu)

Virtuale Staffing; Cebu City; On-site; PHP 350,000 - 550,000; Full time

Job summary

Virtuale Staffing is seeking a digital marketing professional to manage multi-channel campaigns, including SEM, social, email, and display across assigned accounts in Cebu City. You will optimize trafficking, monitor performance, and deliver actionable insights for monthly client reviews.

The role requires 2–4 years in digital marketing or ad operations, strong analytics, and proven collaboration with sales and vendor partners.

Qualifications

• 2–4 years experience in digital marketing, campaign management, or ad operations.
• Strong knowledge of digital advertising platforms (Google Ads, Meta Ads, programmatic DSPs, email marketing, etc.).
• Proficient in reporting and analytics, with ability to identify trends and optimization opportunities.
• Detail-oriented with excellent organizational and time-management skills.
• Experience with workflow/project management platforms (Monday.com, Freshdesk, TapClicks, Salesforce).
• Strong problem-solving skills with ability to troubleshoot campaign issues and coordinate with vendors.
• Effective collaborator with both technical and non-technical teams.

Responsibilities

• Manage campaign setup, trafficking, and optimization across assigned accounts, including SEM, display, social, video, email, and audio.
• Monitor campaign performance daily/weekly, proactively flagging risks and opportunities.
• Generate accurate reports and insights to support monthly client reviews led by sales or enablement teams.
• Ensure campaigns are launched on time, with correct assets, targeting, budgets, and tracking.
• Execute campaign adjustments, creative swaps, pacing adjustments, and budget reallocations as needed.
• Collaborate closely with sales and internal enablement to understand client goals and align campaign execution.
• Maintain vendor relationships and coordinate with Ad Ops or external partners for troubleshooting and fulfillment.
• Participate in pod team meetings to share insights, resolve issues, and drive consistency across accounts.
• Document campaign activity, optimizations, and performance notes in CRM/project management systems (e.g., Monday.com).

Skills

Digital marketing

Campaign management

Ad operations

Reporting & analytics

Vendor coordination

Cross-functional collaboration

Tools

Monday.com

Freshdesk

TapClicks

Salesforce

Job description

Job Responsibilities:

• Manage campaign setup, trafficking, and optimization across assigned accounts, including SEM, display, social, video, email, and audio.
• Monitor campaign performance daily/weekly, proactively flagging risks and opportunities.
• Generate accurate reports and insights to support monthly client reviews led by sales or enablement teams.
• Ensure campaigns are launched on time, with correct assets, targeting, budgets, and tracking.
• Execute campaign adjustments, creative swaps, pacing adjustments, and budget reallocations as needed.
• Collaborate closely with sales and internal enablement to understand client goals and align campaign execution.
• Maintain vendor relationships and coordinate with Ad Ops or external partners for troubleshooting and fulfillment.
• Participate in pod team meetings to share insights, resolve issues, and drive consistency across accounts.
• Document campaign activity, optimizations, and performance notes in CRM/project management systems (e.g., Monday.com).

Qualifications:

• 2–4 years experience in digital marketing, campaign management, or ad operations.
• Strong knowledge of digital advertising platforms (Google Ads, Meta Ads, programmatic DSPs, email marketing, etc.).
• Proficient in reporting and analytics, with ability to identify trends and optimization opportunities.
• Detail-oriented with excellent organizational and time-management skills.
• Experience with workflow/project management platforms (Monday.com, Freshdesk, TapClicks, Salesforce).
• Strong problem-solving skills with ability to troubleshoot campaign issues and coordinate with vendors.
• Effective collaborator with both technical and non-technical teams.