Advanced Associate, Service Delivery Management

Pearson; Mandaluyong; On-site; PHP 335,000 - 603,000; Full time

Job summary

Pearson in Manila is seeking an Advanced Associate, Service Delivery Management (Payroll Administrator) to manage semi-monthly payroll for staff, ensure accuracy and regulatory compliance, and support onboarding/offboarding payments.

You will work with UKG, process pension contributions, run audits, and collaborate with HR and Benefits to ensure timely and confidential payroll processing while maintaining high service standards.

Qualifications

• 1–2 years of payroll office experience.
• Hands-on HRIS and payroll system familiarity.
• Ability to maintain confidentiality and exercise discretion.

Responsibilities

• Process semi-monthly payroll for staff using UKG, ensuring accuracy and timeliness.
• Handle onboarding/offboarding pay items, including prorated and final pay.
• Import/validate payroll files and assist data entry accuracy.
• Process manual checks and report pension contributions to authorities.
• Conduct timekeeping audits and coordinate with HR/Benefits on payroll updates.

Skills

Payroll processing

HRIS proficiency

Confidentiality

Attention to detail

Time management

Tools

UKG Payroll System

Job description

JOB TITLE: Advanced Associate, Service Delivery Management

JOB PURPOSE:

This Advanced Associate, Service Delivery Management will be responsible for utilizing their strong payroll skills. This includes overseeing all administrative activities related to payroll, processing payroll on a regular basis and sometimes managing benefits, as well as pensions.

The role is also known as Payroll Administrator.

Responsibilities:

• Process semi-monthly payroll for all school administrative staff using UKG (Ultimate Kronos Group), ensuring accuracy, timeliness, and compliance with applicable regulations.
• Calculate and process payroll items related to employee onboarding and offboarding, including prorated pay and final paychecks.
• Import and validate payroll-related files into the UKG payroll system, ensuring data accuracy and system integrity.
• Assist in checking payroll input for data entry accuracy, including self and peer reviews and making necessary adjustments and corrections.
• Process Manual Checks.
• Process and report Teachers’ Pension contributions to the relevant state agencies, ensuring accuracy and compliance with statutory guidelines.
• Conduct regular timekeeping audits to ensure accuracy of hours worked.
• Ensure that any requests related to Payroll via IssueAware or email will be addressed in a professional and timely manner.
• Collaborate with internal teams (e.g., HR, Benefits) to gather updates impacting payroll and ensure accurate processing of payments and deductions.
• Maintaining employee payroll files and responsible for archiving payroll files to ensure compliance in audit requirements
• Prepare and distribute payroll reports to finance and management teams as needed.
• Ensure that all employee personal data is managed within legal guidelines, diplomacy, confidentiality and with discretion.
• Ensure high customer service standards in all elements of the work.

Requirements

• 1-2 years’ experience in a Payroll Office performing payroll functions
• Hands-on experience with HRIS and payroll system
• Ability to maintain confidentiality and exercise extreme discretion
• Good problem solving/judgment skills, and high level of attention to detail and accuracy
• Strong organizational skills, and the ability to work under pressure
• Ability to handle and prioritize multiple tasks and meet all deadlines
• Excellent skills using MS Word, Excel, Access, and Internet Explorer

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].