Hybrid - Taguig 3-5 Yrs Exp Bachelor Full-time
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Job Description
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays
Responsibilities:
- Provide a point of view about the strategy using date optimization and campaign results
- Work closely with the Teams involved in a Campaign, such as creative, data, and campaign production team
- Translate the Business requirement, into the strategy tactics to the production Team.
- Coordinates campaign timelines for the client and manages client expectations throughout delivery.
- Collaborates with Campaign Technical Lead to ensure successful campaign execution.
- Key participant in weekly, monthly, and quarterly client meetings sharing performance reporting.
- Leads, and coaches the campaign management and operations team on-shore and off-shore with shared focus on growth of existing skillset.
- Recognizes opportunities for expansion of existing services and/or potential for new services; leverages SMEs (Subject Matter Expert) across the organization to aid in sales opportunities.
- Evaluates and streamlines business processes to maximize efficiency and effectiveness as it relates to campaign operations and execution.
- Participates in strategic planning meetings with the client and other stakeholders providing feedback and suggestions around marketing automation platform campaigns implementation, and digital marketing best practices adoption.
- Manages resource utilization and forecasting demand; prioritizing based on client’s business goals.
- Manage the project from scoping and requirements stage through deployment for an end-to-end Campaign process.
- Escalate issues to management which cannot be resolved at the program/project level.
- Ensure resolution of project issues, risks, and/or conflicts and appropriately communicate to stakeholders about status and risks identified and the way to mitigate them.
- Take responsibility for end-to-end campaign delivery, ensuring timely delivery of high-quality project deliverables through effective team communications and focus on quality including but not limited to all change requests.
- Ensure that the project team follows all quality assurance processes, including periodic reviews and transitions.
- Mentor and provide guidance to project resources to continually improve campaign productivity. Drive/evaluate estimates by deliverable and work with teams to optimize and reduce overall estimates.
- Proactively assign work and provide instructions, advice and technical/business leadership and guidance to project staff; review work in progress in a timely manner and assess completed work for accuracy, required results and quality.
Qualifications:
- Bachelor’s Degree is required
- Experience working with Adobe Marketo Engage including building and/or executing campaigns of varying complexities.
- Understanding of leading practices in email marketing.
- Knowledge of different metrics available for email campaigns and what each one means.
- Understanding of integrated marketing across the entire prospect and customer lifecycle, and how marketing strategy, customer data, segments, channel, creative, content, and offers interact to drive the desired business outcomes.
- Understanding of marketing strategy with strong background in targeting, segmentation, test/control design, and campaign analytics/reporting.
- Minimum 3 years’ experience in a customer-facing environment in the information technology industry or its equivalent coursework.
- Data Base creation and maintenance.
- Strong written and verbal communication skills to articulate project requirements, communicate project status, and interface with internal and external team members
- Strong leadership skills and an ability to lead across a team of marketing services and campaign execution professionals.
- Comfortable leading a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects.
- Ability to evaluate concepts and present recommendations to senior leadership.