Administrative Specialist & CRM Coordinator

JOII PHILIPPINES, INC.; Mabalacat; On-site; PHP 223,000 - 312,000; Full time

Job summary

JOII PHILIPPINES, INC. provides offshore staffing solutions and seeks an administrator to support email and communication management, customer relations, data entry and CRM management, and compliance processing.

You will handle email sorting, timely inquiries, and accurate record-keeping while maintaining high service levels. Colleagues across departments rely on your ability to organize data, update CRM systems, and generate reports, ensuring all documentation meets company standards and

Qualifications

• Ability to manage emails with prioritization and timeliness.
• Strong customer service skills and professional communication.
• Accurate data entry and maintenance of CRM records.
• Attention to detail for records and compliance documentation.
• Ability to coordinate with internal teams to resolve issues.

Responsibilities

• Sort, organize, and prioritize incoming emails.
• Respond to inquiries in a professional and timely manner.
• Communicate effectively with clients and stakeholders through email and phone calls.
• Maintain accurate records of customer interactions and communications.
• Deliver exceptional customer service and maintain positive client relationships.
• Handle customer inquiries, concerns, and follow-ups professionally.
• Coordinate with internal teams to ensure timely issue resolution.
• Build and maintain strong customer relationships.
• Accurately enter and update customer information in CRM systems and databases.
• Review records for accuracy, completeness, and compliance.
• Maintain organized and up-to-date customer records.
• Generate reports and assist with data management tasks.
• Process and maintain compliance-related documentation.
• Ensure all records and documents meet company requirements.
• Follow established procedures for compliance administration.
• Coordinate with relevant parties to obtain missing information and documentation.
• Organize and maintain digital records, databases, and documentation.
• Perform general administrative duties and other tasks assigned by management.
• Ensure accuracy and completeness of business records and reports.

Skills

Email management

Customer service

Data entry

CRM management

Inter-team coordination

Tools

CRM software

Job description

JOII PHILIPPINES, INC. provides offshore staffing solutions and seeks an administrator to support email and communication management, customer relations, data entry and CRM management, and compliance processing.

You will handle email sorting, timely inquiries, and accurate record-keeping while maintaining high service levels. Colleagues across departments rely on your ability to organize data, update CRM systems, and generate reports, ensuring all documentation meets company standards and