Administrative Associate - TMC Clinic (Eastwood)

The Medical City; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

The Medical City in the Philippines seeks a frontline administrator to serve as the initial contact point for patients, ensuring smooth service flow and accurate data for medical care access and billing. You will greet patients, respond to inquiries, and coordinate scheduling with doctors and clinic services.

You will assist in record handling, data encoding, and liaise with HMOs and stakeholders as needed, while ensuring privacy and efficient clinic operations.

Qualifications

• Experience in customer service or front desk operations is preferred.
• Ability to handle inquiries and maintain patient privacy.

Responsibilities

• Greet and assist patients upon arrival at the clinic.
• Answer calls and emails; respond to inquiries.
• Schedule patients with doctors and clinic services; refer as needed.
• Assist in processing billing receipts and invoices.
• Collect and encode patient information for clinic transactions.
• Monitor and manage medical records storage and release.
• Uphold Data Privacy Act confidentiality.

Job description

This role serves as the initial contact point for patients thus ensuring proper service architecture is given by assisting them with general inquiries, validating information for medical care access, verifying accuracy of billing purposes, and providing quality patient experience such as medical and diagnostic services.

II. Key Result Areas | Duties and Responsibilities

A. Patient Care Administration

• Ensures patients’ safety and comfort
• Assists in the performance of needed medical and diagnostic procedures

B. Operational Efficiency

• Greets and assists patients as soon as they arrive at the clinic
• Answers telephone calls, emails, and respond to inquiries
• Schedules patients according to the doctors and clinic services and refer patients to other TMC Clinics as needed
• Secures Letter of Authorization, approval, endorsement for patient availment
• Assists cashier in issuing receipts and invoices
• Collects and encodes patient data needed to facilitate clinic transactions

C. Health Maintenance Organization (HMO) Facilitation & Other Stakeholders

• Ensures, monitors, and applies appropriate discounts to HMO and other stakeholders
• Serves as an ambassador for partner HMOs and stakeholders

D. Records Management

• Manages proper storage of medical records
• Ensures accurate release of medical & diagnostic records
• Adheres to the Data Privacy Act in terms of confidentiality of patient records
• 1. Monitors and orders forms for HMOs and companies
• 2. Prepares and generate reports accordingly
• 3. Performs other tasks that may be assigned from time to time