Admin Operations

IRON MOUNTAIN SDN BHD; Santo Niño 1st; On-site; PHP 223,000 - 335,000; Full time

Job summary

Iron Mountain SDN BHD is seeking a Document Imaging Specialist to join a client-site service delivery team. You will balance efficiency and cost with a focus on delighting the customer by exceeding expectations and maintaining quality across scanning operations.

The role requires handling hard copy documents, preparing them for scanning, and ensuring data accuracy. You will work with a close-knit team in a fast-paced environment and contribute to process improvements.

Qualifications

• Excellent customer service mindset and good communication skills.
• Basic computer literacy with MS Excel and Word.
• Proven record in a fast-paced, time-sensitive environment with minimal errors.

Responsibilities

• Deliver great service and build trusted client relationships.
• Provide document imaging services with minimal supervision.
• Receive, sort, batch and prepare hard copy documents for scanning.
• Remove bindings without degrading documents.
• Prepare documents for auto-feed scanning as required.
• Operate and maintain high-speed scanners to digitize documents.
• Ensure scanned images are clear, correctly oriented and complete.
• Capture data from scanned images accurately within keystroke targets.
• Perform quality checks on scanning and data entry; rework as needed.
• Return hard copy documents to original form for archiving.
• Maintain daily records and reporting information.
• Collaborate with team to improve processes and meet SLAs.

Skills

Customer service

Communication

MS Excel

MS Word

Attention to detail

Job description

The Document Imaging Specialist is a member of a team responsible for service delivery through efficient document scanning operations at an Iron Mountain customer site. It is paramount for the Document Imaging Specialist to be able to provide a balance between efficiency and cost consciousness while delighting the customer by exceeding expectations.

Responsibilities

Deliver a great service and build strong trusted relationships with client

Deliver a range of Document Imaging services and support to the client with minimal or no supervision

Receive, sort, batch and prepare hard copy documents for scanning

Remove all bindings correctly, without degrading the hard copy document.

Repair and prepare hard copy documents for auto‑feed scanning as required.

Operate and maintain high‑speed production scanners equipment to scan hard‑copy documents to digital form

Ensure that all required physical pages are scanned and all scanned images are clear, complete and orientated correctly

Capture data from scanned images accurately and completely within keystrokes performance measurements

Perform quality checks on scanning, data entry and final digital output; rework as required.

Restore hard copy documents to original form as required for packing into archive boxes

Ensure daily record keeping functions are completed and reporting information is maintained

Collaborate with the team to problem solve to ensure efficient service delivery that meets SLA

Identify and implement opportunities for process improvement

All other duties as assigned by management

Job Requirements:

Minimum of 2-year experience in document processing in a regulated industry (applicants without experience will be considered for entry‑level position)

Excellent customer service mind‑set and good communication skills

Proven record working in a fast‑paced and time sensitive environment with little to no errors

Absolute team player, and look to enjoy working with a close‑knit team

Attention to detail, responsible and organized

Basic computer literacy skills in MS Excel and Word

Malaysian are welcome to apply

Unlock job insights

Business Support Services 101-1,000 employees

Recall Total Information Management (A subsidary of Iron Mountain Inc) is a leading global provider of information management solution. Iron Mountain's solutions span both physical and digital information assets, such as paper documents, records and electronic files, and have developed to meet the diverse and evolving information management needs of customers.

Iron Mountain is the leader in the use of technology and process standardisation to drive innovation and efficiency in responding to the increasing demand for information management solutions. Iron Mountain offers integrated storage, access, workflow automation, back‑up protection and certified destruction of its customers' information assets across the information media spectrum. Recall's service‑oriented approach seeks to deliver security, accuracy and accountability to reduce risk, increase efficiency and contain costs for customers facing a rapidly changing and expanding information management environment.

Recall Total Information Management (A subsidary of Iron Mountain Inc) is a leading global provider of information management solution. Iron Mountain's solutions span both physical and digital information assets, such as paper documents, records and electronic files, and have developed to meet the diverse and evolving information management needs of customers.

Iron Mountain is the leader in the use of technology and process standardisation to drive innovation and efficiency in responding to the increasing demand for information management solutions. Iron Mountain offers integrated storage, access, workflow automation, back‑up protection and certified destruction of its customers' information assets across the information media spectrum. Recall's service‑oriented approach seeks to deliver security, accuracy and accountability to reduce risk, increase efficiency and contain costs for customers facing a rapidly changing and expanding information management environment.