(ACTIVE) AML Regulatory Compliance Supervisor (CL9) | Onsite/Hybrid in Manila

Gratitude Philippines; Manila; Hybrid; PHP 600.000 - 900.000; Vollzeit

Zusammenfassung

Gratitude Philippines is seeking an experienced AML Regulatory Compliance Supervisor to lead a team of KYC analysts in Taguig/Cubao. The role focuses on supervising SLA, quality, productivity, and compliance with procedures while providing first-line issue escalation.

You will mentor team members, monitor performance, and collaborate with Quality Control and Training teams to strengthen controls. Night-shift, onsite or hybrid in Taguig or Cubao, with weekends off.

Qualifikationen

• 3–5 years of KYC experience.
• Supervisory experience in AML/compliance.
• Strong leadership, coaching and performance management.
• Excellent communication and stakeholder management.
• Ability to review high‑risk KYC cases.

Aufgaben

• Lead a team of KYC analysts and manage SLA, quality, productivity, and adherence metrics.
• Allocate workloads, manage queues, and optimize capacity to meet daily and weekly targets.
• Review and approve complex or high‑risk KYC cases.
• Conduct daily team huddles and weekly coaching sessions based on performance scorecards.
• Monitor performance, support ramp-up, and address gaps through coaching.
• Escalate operational risks and coordinate with the Delivery Lead.
• Support Weekly Business Reviews with accurate performance reports and root cause analysis.
• Coordinate with Training teams to onboard new employees.

Kenntnisse

KYC knowledge

AML compliance

Leadership

Stakeholder management

Jobbeschreibung

AML Regulatory Compliance Supervisor

Job Location: Taguig / Cubao, Quezon City, Philippines
Work Setup: Onsite / Hybrid
Shift: Night Shift
Workdays: Weekends Off
Salary: Confidential – To be discussed during the job offer

Job Overview

We are looking for an experienced AML Regulatory Compliance Supervisor to lead a team of KYC analysts and oversee day-to-day operations. The ideal candidate will be responsible for team performance, quality, productivity, SLA adherence, and first-level escalation of operational issues while ensuring compliance with established procedures and standards.

Key Responsibilities

• Lead a team of KYC analysts and manage SLA, quality, productivity, and adherence metrics.




• Allocate workloads, manage queues, and optimize team capacity to meet daily and weekly targets.




• Review and approve complex or high‑risk KYC cases requiring team lead authorization.




• Conduct daily team huddles and weekly one‑on‑one coaching sessions based on performance scorecards and quality feedback.




• Monitor analyst performance, support new hire ramp‑up, and address performance gaps through coaching and retraining.




• Collaborate with Quality Control teams to resolve recurring defects and improve process compliance.




• Manage attendance, shrinkage, schedule adherence, and team capacity documentation.




• Identify attrition risks and promote employee engagement and retention.




• Escalate operational risks, system issues, volume spikes, and process ambiguities to the Delivery Lead.




• Support Weekly Business Reviews (WBR) with accurate performance reports and root cause analysis.




• Coordinate with Training teams to address knowledge gaps and onboard new employees.

Skills and Qualifications

• 3–5 years of relevant KYC experience.




• At least 3 years of supervisory experience.




• Prior experience as a KYC Team Lead or in a similar supervisory role.




• Strong knowledge of Know Your Customer (KYC), AML compliance, and risk‑based case review processes.




• Excellent leadership, coaching, analytical, and problem‑solving skills.




• Ability to manage team performance, operational metrics, and quality standards.




• Strong communication and stakeholder management skills.

Additional Requirements

• Applicants must currently be based in the Philippines and have the legal right to live and work in the country.




• Must be willing to work onsite or in a hybrid setup in Taguig or Cubao, Quezon City, on a night shift schedule.

Pre‑Screening Questions

1. How many years of KYC Team Lead experience do you have?




2. How many years of supervisory experience do you have?




3. How many years of overall KYC experience do you have?




4. What was your last drawn salary?




5. What is your expected salary?




6. Are you amenable to working onsite or in a hybrid setup in Taguig or Cubao, Quezon City, on a night shift schedule?




7. When would you be available to start if selected?

Recruitment Process

1. Screening interview.




2. Client review.