Accounts Receivable Supervisor

MicroSourcing International; Quezon City; On-site; PHP 781,000 - 1,228,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Competitive rewards

Job summary

MicroSourcing International in Manila is seeking an Accounts Receivable Supervisor to lead a team of 7–10 AR Officers, coaching weekly and reviewing performance. You will manage a high-volume ledger, drive overdue debt below 5% and keep DSO under 40 days while maintaining service levels and accuracy.

Day-to-day you will supervise inboxes and queues, resolve disputes with branches and the banking team, ensure invoicing on client portals (Coupa, Ariba, Tulia) and optimize processes in Pronto ERP,

Qualifications

• AR Supervisory experience leading 7+ AR Officers and driving collections metrics.
• Hands-on debt recovery track record hitting DSO <40 days and overdue targets <5%.

Responsibilities

• Lead and develop 7–10 AR Officers with weekly coaching and performance reviews.
• Manage a personal ledger and deliver targets: keep overdue debt <5% and DSO <40 days.
• Supervise queues (voicemail, emails, chats) ensuring timely responses and adherence to schedules.
• Resolve disputes, coordinate with branches and banking on credits and payments.
• Monitor PPSR, solvency checks, and enforce claims where applicable.
• Optimize processes, clear unapplied cash, and upload invoices to client portals (Coupa, Ariba, Tulia).

Skills

AR Supervisory Experience

Debt Recovery

ERP & E-Invoicing Systems

Pronto Xi ERP

MS Excel

Education

Accounting degree

Tools

Pronto Xi ERP

Coupa

Ariba

Tulia

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position:

Accounts Receivable Supervisor

Location:

Global One, Eastwood, Quezon City

Work setup & shift:

Onsite | Day Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Accounts Receivable Supervisor, you will:

• Team Leadership & Performance Coaching: Lead and develop 7-10 AR Officers, conducting weekly 1-on-1 coaching sessions, call calibrations, monthly performance reviews, attendance tracking, and new hire onboarding.
• Hands-on Ledger & Target Delivery: Manage a personal ledger by making 20+ proactive outbound calls daily to maintain overdue debt below 5% of total due and DSO under 40 days.
• Queue & Inbox Governance: Supervise the national voicemail, group email inboxes, and phone/chat queues to ensure schedule adherence and timely customer responses.
• Dispute Resolution & Stakeholder Alignment: Resolve complex reconciliations, process credits, manage "stop-supply" account holds, coordinate asset dehiring/retrievals with branches, and resolve misallocated payments with the banking team.
• PPSR, Solvency & Bad Debt Management: Monitor CreditorWatch risk alerts, conduct ASIC checks, enforce PPSR claims, approve DCA/write-offs under $2,000, and lodge Proof of Debt forms for insolvencies.
• Process Optimization & System Administration: Clear unapplied cash/credits, upload invoices to client portals (Coupa, Ariba, Tulia), run daily milk run reports, and optimize workflows in Pronto ERP.

What You Need

Non-negotiables

• AR Supervisory Experience: Demonstrated experience supervising or leading a team of 7+ Accounts Receivable Officers, driving collection metrics, and running formal coaching programs.
• Hands-on Debt Recovery Track Record: Proven background managing high-value B2B debtor ledgers to hit strict DSO (<40 days) and overdue targets (<5%).
• Australian Regulatory & Legal Frameworks: Working knowledge of ACCC debt collection guidelines, Australian privacy legislation, ASIC searches, CreditorWatch alerts, and PPSR enforcement.
• ERP & E-Invoicing Systems Proficiency: Practical experience using enterprise ERP systems (e.g., Pronto Xi) and B2B vendor invoicing portals (Coupa, Ariba, Tulia).
• High-Level Dispute & De-escalation Skills: Strong negotiation and stakeholder management skills to resolve escalations with branch managers, sales teams, and corporate debtors.

Preferred Skills/expertise

• Prior experience in industrial gas, equipment hire, logistics, distribution, or multi-branch B2B environments.
• Hands-on proficiency with Pronto Xi ERP software.
• Advanced MS Excel skills for data modeling, ledger aging reconciliations, and team scorecard tracking.
• Formal qualifications in Accounting, Credit Management (AICM), or Business Administration.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/