Accounts Receivable Representative

First Advantage Philippines Inc.; Muntinlupa; Hybrid; PHP 420,000 - 560,000; Full time

Benefits offered by this job

Competitive Salary Package

HMO Benefits

Free mental health consultation

Hybrid work setup

FA Cares volunteer opportunities

Mentorship Advantage Program

SOAR, award-winning manager develop...

Job summary

First Advantage Philippines Inc. is seeking a detail-oriented Accounts Receivable Representative to support our finance team with collections and payment follow-ups.

You will monitor aging balances, contact clients on overdue invoices, and work to secure timely payments while maintaining positive relationships. The role requires strong communication, persistence, and collaboration with billing and sales to resolve discrepancies.

Qualifications

• Proven experience in case management or customer service roles.
• Proficiency in Salesforce or similar CRM platforms.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent problem-solving skills and attention to detail.
• Ability to build and maintain relationships with key stakeholders.
• Strong analytical skills to assess customer needs and recommend solutions.
• Ability to work collaboratively within a team environment.
• High proficiency in MS Office applications (Outlook, Word, Excel & PowerPoint).
• At least 1 year of experience in accounts receivable, credit, or collections is preferred.

Responsibilities

• Monitor aging reports and identify delinquent accounts.
• Contact customers via phone, email, or mail to follow up on overdue payments.
• Negotiate payment arrangements and resolve billing disputes.
• Document all collection activities and maintain accurate records.
• Collaborate with the billing and sales teams to resolve account discrepancies.
• Escalate unresolved accounts to management or third-party collection agencies as needed.

Skills

Communication skills

Interpersonal skills

Multitasking

Problem solving

Attention to detail

Stakeholder management

Team collaboration

AR experience

Tools

Salesforce

MS Office

Job description

About the role

We are seeking a detail-oriented and proactive Accounts Receivable Representative to join our finance team, with a primary focus on collections and payment follow-ups. This role is responsible for managing outstanding customer balances, initiating contact with clients regarding overdue invoices, and ensuring timely collection of payments. The ideal candidate will have strong communication skills, persistence, and a customer-service mindset to maintain positive client relationships while effectively reducing aged receivables.

Key responsibilities

• Monitor aging reports and identify delinquent accounts
• Contact customers via phone, email, or mail to follow up on overdue payments
• Negotiate payment arrangements and resolve billing disputes
• Document all collection activities and maintain accurate records
• Collaborate with the billing and sales teams to resolve account discrepancies
• Escalate unresolved accounts to management or third-party collection agencies as needed

About you

• Proven experience in case management or customer service roles
• Proficiency in Salesforce or similar CRM platforms
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Excellent problem-solving skills and attention to detail
• Ability to build and maintain relationships with key stakeholders
• Strong analytical skills to assess customer needs and recommend solutions
• Ability to work collaboratively within a team environment
• High proficiency in standard MS Office applications (Outlook, Word, Excel & PowerPoint)
• At least 1 year of experience in accounts receivable, credit, or collections is preferred

Benefits

• Competitive Salary Package
• HMO Benefits
• Free mental health consultation
• Hybrid work set upEmployee Impact Groups
• FA Cares volunteer opportunities
• Mentorship Advantage Program
• SOAR, award-winning manager development program

About us

First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage's platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquarter in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.