Accounts Receivable Lead Coordinator

Vertiv Co; Mandaluyong; On-site; PHP 800,000 - 1,000,000; Full time

Job summary

Vertiv in the Philippines seeks a Lead Accounts Receivable Coordinator to manage complex customer portfolios, drive cash collections, and provide technical leadership to the AR team.

You will resolve escalated issues, ensure policy compliance, and support continuous improvement initiatives to strengthen cash flow and working capital.

Qualifications

• Bachelor’s degree in any field.
• 5–7 years in Vertiv customer service environment or 5+ years in Accounts Receivable as a manager or SME.
• Knowledgeable in CPQ, Oracle, Partnerweb, High Radius, and other collection tools.
• Strong leadership, coaching, and process improvement skills.

Responsibilities

• Lead AR operations and portfolio management, achieving collection targets and DSO goals.
• Provide day-to-day coaching and guidance to the team.
• Collaborate with Sales, Credit, Customer Service and other functions to resolve disputes.
• Drive continuous improvement and process excellence in AR.

Skills

Accounts Receivable

Credit Management

Leadership

Team Coaching

Stakeholder Management

Education

Bachelor's Degree

Tools

CPQ

Oracle

HighRadius

Partnerweb

Order to Cash

Job description

Join a High-Performance Culture That Drives Innovation and Excellence

AtVertiv, we don’t just hire talent—wecultivate leaderswhodriveinnovation andengageteams to push the limits of what’s possible. As a global leader incritical digital infrastructure, we are scaling up to meet the demands ofAI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture:We empower you tothink big, execute with excellence, and deliver impact. Ourperformance-driven mindsetrewards those who challenge the status quo and drive meaningful change. Over50 CEO Awardsare given annually to recognize top talent moving the needle forward.
• Leadership Without Limits:Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leadersengage and drivewithcollaboration, innovation, and customer-centric thinking, setting the foundation for anaction-focused culture.
• Limitless Growth & Learning:We believe in continuous development. Whether throughrotational programs or high-impact projects, you’ll have the opportunity toexpand your expertise and grow your career.
• A Place for Everyone:Our commitment toinclusionensures that all employee’s unique strengths and perspectives are valued.Your voice matters, your growth is prioritized, and your success is celebrated.

OVERVIEW

Serve as the lead subject matter expert for the Accounts Receivable (Collections) function by managing complex and non-complex customer portfolios, driving cash collections and operational excellence, and providing technical leadership to the team. The role is responsible for resolving escalated collection issues, ensuring compliance with AR processes and governance, supporting continuous improvement initiatives, and collaborating with cross-functional stakeholders to enhance customer experience and achieve business objectives. Through coaching, knowledge sharing, and functional expertise, the Lead Coordinator helps strengthen team capability, improve operational performance, and support the organization's cash flow and working capital goals.

OKR 1: AR Operations & Portfolio Management

• Manage assigned strategic/complex customer portfolio.
• Achieve collection, past due, DSO and unapplied cash targets.
• Perform account reconciliations and collection forecasting.
• Resolve complex collection issues and escalations.

OKR 2: Operational Leadership & Functional Expertise

• Serve as the Collections SME.
• Provide day-to-day coaching and guidance
• Support complex customer issues and escalations.
• Ensure compliance with AR policies and procedures.
• Promote best practices across the team.
• Support onboarding and cross-training.
• Conduct knowledge-sharing sessions.
• Develop job aids and training materials.
• Serve as backup for critical AR processes.

OKR 3: Customer & Stakeholder Management

• Build relationships with internal and external customers.
• Conduct customer meetings.
• Partner with Sales, Credit, Customer Service, Cash Application and other functions.
• Drive dispute resolution and cash realization.

OKR 4: Continuous Improvement & Process Excellence

• Identify process gaps and recommend improvements.
• Participate in CI/VOS initiatives.
• Support automation and system enhancements.
• Maintain process documentation.

Education & Certifications:

Bachelor’s Degree of any 4-year course

Requirements:

• 5-year experience with Vertiv Customer service environment or 5 year or more experience in Accounts Receivable, as people manager or Subject Matter Expert (SME)
• Knowledgeable in the use of CPQ, Oracle, Partnerweb, High Radius, and other Collection and Order Mgt related tools Internal business Tools essential in investigating of issues
• Knowledgeable in the Order to Cash Cycle Process

Competencies:

• Process knowledge and expertise
• Customer Focus
• Action and Goal Oriented
• High Attention to Detail
• Ability to coach and mentor direct reports towards achieving personal and common goal
• Highly Organized with ability to multi-task
• Excellent Interpersonal Relations and Teamwork
• Highly motivated and influencing

Years of Experience:

• 5-7 years

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:

Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development