Early Talent Program – Accounts Receivable

Vertiv Philippines; Mandaluyong; On-site; PHP 335,000 - 502,000; Full time

Job summary

Vertiv Philippines is seeking a diligent Collections Associate to manage daily collection activities and engage customers for past-due balances. You will accurately apply cash across ERPs and contribute to strategies that reduce past dues, while adhering to SOPs and maintaining strong customer relationships.

The role requires fresh graduates or up to 6 months of experience in customer service, with excellent communication, detail orientation, and a proactive attitude toward meeting deadlines.

Qualifications

• Bachelor’s degree in management, business, or related field.
• Fresh graduates with 6 months or less work experience in customer service operations.
• Effective communication and interpersonal skills.
• Assertive, confident, and customer-service oriented.
• Highly organized with strong attention to detail and ability to meet deadlines.

Responsibilities

• Manage day-to-day collections for assigned portfolio and contact customers for past-due balances.
• Accurately apply cash in ERPs and update trackers for reporting.
• Support strategies to reduce past dues and improve cash collections.
• Complete required trainings and participate in rotational programs.
• Follow SOPs and escalate exceptions to Team Leader/Manager.
• Maintain clear output and communicate next steps to customers and internal contacts.
• Communicate in English or other supported languages with customers and colleagues.
• Build rapport to provide a positive customer experience and meet requirements.
• Adhere to company code of conduct, ethics, and office rules including meeting etiquette.

Skills

Strong communication

Interpersonal skills

MS Office

Detail-oriented

Education

Bachelor's Degree in Management/Business/related

Tools

MS Office

Job description

Manage day-to-day collections, engage customers for past dues, and support cash application to meet company DSO targets at Vertiv.

Your Role

Key responsibilities include:

• Manage daily collection activities for assigned portfolio/accounts, including sending Statements of Accounts and calling customers for pre-collections and collections of past dues.
• Accurately and timely apply cash in various ERPs and update trackers for reporting.
• Participate in management-driven strategies to reduce past dues and improve cash collections.
• Complete required trainings and workshops to build knowledge and skills for basic transaction activities.
• Follow established guidelines, standard operating procedures, and communicate exceptions to Team Leader/Manager.
• Provide complete and accurate output or next steps consistently.
• Communicate effectively in English or other supported languages with customers, colleagues, and division points of contact.
• Build rapport and provide positive customer experience, meeting or exceeding customer requirements.
• Comply with company code of conduct, ethics, and office/team rules including meeting etiquette.

About You

The company is looking for:

• Bachelor’s Degree, preferably in Management, Business, or related fields.
• Fresh graduates with 6 months or less work experience in customer service-related operations.
• Effective communication and interpersonal skills.
• Assertive, confident, with a positive attitude focused on customer service.
• Highly organized, detail-oriented, committed to delivering results and meeting deadlines under pressure.
• Keen attention to detail.
• Knowledge of MS Office software is a plus.
• Flexible, adaptable, eager, and fast learner.
• Willingness to work night shifts and on Philippine holidays.

Training & Development

• Completion of training on Vertiv, office tools, and operational excellence in accounts receivables.
• Skills training on Vertiv behaviors and experiential learning activities.
• Blended learning activities including on-the-job training.
• Continuous development opportunities through rotational programs and high-impact projects.

Career Progression

• Opportunities for growth and career advancement through continuous learning and leadership development.