Accounts Receivable & Collections Specialist

QBE Group Shared Services Centre; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City is seeking an accounts receivable professional to perform receipting, cash application and customer account maintenance, including post-processing and follow-up activities.

The role involves managing daily workload distribution, responding to customer inquiries, ensuring timely payments and accurate postings, and maintaining strong internal and external stakeholder relationships.

Qualifications

• Bachelor's Degree or equivalent combination of education and work experience
• 0-1 year relevant experience
• Understanding of spreadsheets and reconciliation procedures
• Excellent communication skills
• Excellent keyboard skills
• Customer service skills
• Ability to work to strict deadlines
• Ability to work under pressure
• A high level of numeracy and literacy
• Strong spoken and written English

Responsibilities

• Perform receipting, cash application and customer account maintenance activities, including any required post-processing and follow-up activities.
• Maintain day to day workload distribution (e.g. email and query management).
• Ensure compliance with QBE policies, procedures and relevant legislations.
• Take ownership of the ledger and collect outstanding debt.
• Ensure all payments are made on time and are accurate to maintain the reputation of QBE
• Build and maintain good working relationships with both external and internal stakeholders
• Processing basic and routine functions related to Accounts Receivable (Credit Control) duties, including cash application, active monitoring of outstanding customer balances, supporting collections activities and preparing related documentation and correspondence.
• Respond to telephone/email inquiries from customers in order to provide and excellent customer service.

Skills

Spreadsheet skills

Reconciliation

Communication

Typing speed

Customer service

Deadlines

Work under pressure

Numeracy

English proficiency

Education

Bachelor's Degree

Job description

QBE Group Shared Services Centre in Cebu City is seeking an accounts receivable professional to perform receipting, cash application and customer account maintenance, including post-processing and follow-up activities.

The role involves managing daily workload distribution, responding to customer inquiries, ensuring timely payments and accurate postings, and maintaining strong internal and external stakeholder relationships.