Senior Credit & Collections Specialist

QBE GROUP SHARED SERVICES LIMITED - PHILIPPINE BRANCH; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

QBE Group Shared Services Limited - Philippine Branch is seeking an Accounts Receivable/Collections professional to perform receipting, cash application and customer account maintenance, ensuring compliance with QBE policies and timely processing.

You will own ledger activities, handle collections, respond to inquiries, and collaborate with internal stakeholders to maintain accuracy and service quality in a dynamic financial services environment.

Qualifications

• Understanding of spreadsheets and reconciliation procedures.
• Excellent communication skills.
• Excellent keyboard skills.
• Customer service skills.
• Ability to work to strict deadlines.
• Ability to work under pressure.
• A high level of numeracy and literacy.

Responsibilities

• Perform receipting, cash application and customer account maintenance activities, including any required post-processing and follow-up activities.
• Responsible for the day-to-day maintenance of workload distribution (e.g. email and query management).
• Take ownership of the ledger and ensure that all avenues are explored to collect any outstanding debt.
• Ensure all payments are made on a timely basis and are accurate to maintain the reputation of QBE
• Build and maintain good working relationships with both external and internal stakeholders
• Processing basic and routine functions related to Accounts Receivable (Credit Control) duties, including cash application, active monitoring of outstanding customer balances, supporting collections activities and preparing related documentation and correspondence.
• Making data entries in the system and extracting statistical data and reports from records for analysis.
• Respond to telephone/email inquiries from customers in order to provide and excellent customer service.

Skills

Excel & spreadsheets

Reconciliation

Communication

Typing / keyboard skills

Customer service

Deadline-driven

Numeracy

English proficiency

Education

Bachelor's Degree

Job description

QBE Group Shared Services Limited - Philippine Branch is seeking an Accounts Receivable/Collections professional to perform receipting, cash application and customer account maintenance, ensuring compliance with QBE policies and timely processing.

You will own ledger activities, handle collections, respond to inquiries, and collaborate with internal stakeholders to maintain accuracy and service quality in a dynamic financial services environment.