Accounts Payable Helpdesk Sr. Associate

International Workplace Group plc; Makati; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Induction training

Ongoing learning

Career progression

Flexible benefits

Job summary

IWG, the world’s largest provider of flexible workspace, is seeking an Account Service Helpdesk Associate in Makati, Philippines. You will process queries and escalations across channels, delivering accurate resolutions while coordinating with GSC, centre, and LSC teams to close issues.

The role requires at least 1 year in Finance/Accounting, a related degree, and strong communication with stakeholders. You will contribute to process improvements and maintain up-to-date documents in a fast-paced

Qualifications

• 1+ year direct work experience in Finance and Accounting.
• University degree or college diploma, preferably in Accounting/Finance/Business.
• Consistently delivered results, above expectations.
• Strong communication and stakeholder management skills, with the ability to influence in a matrix environment.
• Confident decisionmaker with sound judgement.
• Organised, consistently meets tight deadlines.
• Collaborative team player with a commitment to excellence.
• Analytical mindset with ability to solve problems and improve processes; comfortable in fast-paced environment.
• Resilient, able to handle ambiguity.

Responsibilities

• Timely closure of queries and escalations.
• Analyze issues to determine root-cause and provide prevention suggestions.
• Coordinate with GSC, centre, and LSC teams to close out queries.
• Identify and recommend process improvements.
• Ensure process documents are current.
• Escalate critical issues to Manager for quick resolution.

Skills

Finance & Accounting

Communication

Stakeholder mgmt

Decision making

Time management

Team player

Analytical thinking

Adaptability

Education

Accounting/Finance/Business degree

Tools

MS Excel

Job description

About IWG

IWG is the world's largest provider of flexible workspace, with more than

Account Service Helpdesk Associate

About IWG

IWG is the world's largest provider of flexible workspace, with more than 5,000 locations across 120 + countries. We bring together leading brands such as Regus, Spaces, HQ and Signature, as well as digital marketplace platforms such as Instant Offices, Easy Offices and Coworker. For over 35 years, we've enabled organisations of every size—from start-ups and scale-ups to 83% of the Fortune 500—to work more productively, flexibly and sustainably. Our purpose is simple: help everyone have a great day at work—while protecting people and the planet. We offer carbon-neutral workplaces worldwide and are moving towards achieving Net Zero emissions. In 2025, IWG delivered record system wide-revenue of $4.5B driven by rapid expansion of our capital light-partnership model. This will continue in 2026 where we will have a target of over 1500 new centre deals as we accelerate towards our long term ambition of 30,000 centres world-wide. Join us - www.iwgplc.com

Job Purpose

To process all queries and escalations as received through various mediums and accurately and comprehensively provide necessary resolution.

Key Responsibilities

• Responsible for the timely closure of all queries and escalations
• Analyze issues to determine root-cause and provide suggestions for error prevention
• Coordinate with various teams within the GSC, centre teams and LSC teams as necessary to effectively close out any query or escalation
• Identify and recommend process improvements.
• Ensure that the process documents are complete and up to date.
• Escalation of critical and recurring issues to Manager to help reach a quick resolution.

Required Skills, Experience & Qualifications

• At least 1-year direct work experience in Finance and Accounting
• University degree or college diploma, preferably in the field of Accounting, Finance, or Business.
• Consistently delivered results, above expectations
• Strong communication and stakeholder management skills, with the ability to influence in a matrix environment
• Confident decisionmaker who demonstrates sound judgement
• Organised, consistently delivers against tight deadlines
• Collaborative team player and a commitment to excellence
• Analytical mindset with the ability to solve problems g and improve processes. Comfortable working in a fastpaced environment
• Resilient, able to deal with ambiguity

What We Can Do For You

• A fun, challenging, and rewarding career.
• Award-winning induction training and excellent ongoing learning and development.
• Fantastic career progression opportunities.
• Access to a comprehensive selection of flexible, personalised workplace benefits that support your mental, physical, and financial wellbeing.

Recruitment Process

Our recruitment process is transparent and objective, because we care about your experience with us. We will respond to you within a few days to let you know if you are moving to the interview stage. This usually starts with a 30 minute conversation with our Global Recruitment Team, giving you the chance to learn more about us and the job. If we both feel there's a good fit and connection, you will progress through one or two further stages, depending on the level of the position. IWG is proud to be recognised as a Leading Employer, every year since 2022.