Accounting Software Support Specialist

Neksjob Philippines; Tarlac City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading software solutions provider is seeking an experienced Support Analyst – Accounting in Tarlac City. In this role, you will offer exceptional client support through phone and email, utilizing your accounting knowledge and customer service skills. Ideal candidates have at least 1 year of relevant experience and strong problem-solving skills. This position requires familiarity with accounting software and a keen attention to detail.

Qualifications

• Minimum 1 year experience in the accounting industry.
• Strong command of written and verbal English.
• Experience in customer support for a software company is an advantage.

Responsibilities

• Provide frontline telephone and email support to internal and external users.
• Manage and resolve multiple pending cases in our CRM.
• Assist clients with software installation and configuration.

Skills

Customer service skills

Accounting knowledge

Problem-solving skills

Attention to detail

Tools

Salesforce

Xero

QuickBooks

MYOB

Job description

A leading software solutions provider is seeking an experienced Support Analyst – Accounting in Tarlac City. In this role, you will offer exceptional client support through phone and email, utilizing your accounting knowledge and customer service skills. Ideal candidates have at least 1 year of relevant experience and strong problem-solving skills. This position requires familiarity with accounting software and a keen attention to detail.