Accounting Support Analyst | CRM & Tech Troubleshooter

Neksjob Philippines; Baguio; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading software support company is seeking a Support Analyst – Accounting to join their Baguio team. You will provide professional client assistance via phone and email, leveraging your accounting knowledge and customer service skills. Candidates should have a minimum of 1 year experience in accounting, familiarity with accounting software, and strong English communication skills. The role requires problem-solving abilities and a keen attention to detail.

Qualifications

• Minimum 1 year experience in the accounting industry.
• Familiarity with accounting software (Xero, QuickBooks, MYOB) is highly regarded.
• Strong command of written and verbal English.
• Problem-solving skills with a strong customer-first approach.
• Experience in customer support for a software company is an advantage.
• Keen attention to detail and ability to work autonomously.

Responsibilities

• Provide frontline telephone and email support to internal and external users.
• Manage and resolve multiple pending cases in our CRM (Salesforce) within set timeframes.
• Assist clients with software installation and configuration on PCs and servers.
• Troubleshoot and resolve technical and accounting-related issues.
• Use our internal knowledge base to guide clients through solutions.
• Collaborate with Technical Escalation Teams for complex issues.
• Participate in product testing to ensure enhancements meet client expectations.

Job description

A leading software support company is seeking a Support Analyst – Accounting to join their Baguio team. You will provide professional client assistance via phone and email, leveraging your accounting knowledge and customer service skills. Candidates should have a minimum of 1 year experience in accounting, familiarity with accounting software, and strong English communication skills. The role requires problem-solving abilities and a keen attention to detail.