Accounting & Payment Specialist

Claymore Solutions Corporation; Taguig; Sur place; PHP 500 000 - 800 000; Plein temps

Résumé du poste

Claymore Solutions Corporation in Metro Manila is seeking a Payments & Accounts Specialist to manage day-to-day processing, monitoring, reconciliation, and reporting of customer funds using BetMakers Apollo, Xero, and payment providers to ensure accurate and timely processing.

The role requires investigating discrepancies, maintaining audit-ready records, and collaborating with Customer Service, Compliance, Finance, and Operations to resolve issues and improve controls and processes.

Qualifications

• Experience in payments operations, customer payments, transaction processing, reconciliation, or similar role.
• Experience using Xero for transaction recording, reconciliation, and reporting is highly desirable.
• Experience handling customer Incoming and outgoing funds is highly desirable.
• Experience in sports betting, iGaming, fintech, banking, payments, e-wallets, or other high-volume transactional environment is advantageous.
• Experience using payment management or transaction-processing platforms.
• Experience with BetMakers Apollo is advantageous but not essential.
• Strong reconciliation, numerical, analytical, and problem-solving skills.
• Strong Microsoft Excel or spreadsheet skills.
• Excellent attention to detail and accuracy.
• Ability to investigate transaction discrepancies and follow issues through to resolution.
• Good written and verbal communication skills.
• Ability to work independently while coordinating effectively with cross-functional teams.
• Ability to manage time-sensitive payment processing and reconciliation requirements.

Responsabilités

• Manage and monitor customer Incoming and outgoing funds and withdrawal transactions through BetMakers Apollo and relevant payment systems.
• Review and process customer withdrawal requests in accordance with established procedures and approval requirements.
• Monitor pending, failed, rejected, reversed, or delayed Incoming and outgoing funds.
• Investigate payment discrepancies, transaction issues, and reconciliation exceptions through to resolution.
• Coordinate with payment providers and internal stakeholders to resolve payment issues.
• Maintain accurate records of payment transactions, adjustments, investigations, resolutions, and audit trails.
• Work closely with Customer Service to investigate and resolve customer payment inquiries.
• Use Xero to record, review, and reconcile customer payment transactions.
• Perform regular reconciliations between BetMakers Apollo, Xero, payment providers, and other relevant transaction records.
• Ensure payment transactions are correctly recorded, appropriately categorized, and supported by complete documentation.
• Prepare daily, weekly, bi-weekly, and monthly payment reconciliation and transaction reports.
• Monitor payment volumes, outstanding withdrawals, failed transactions, exceptions, and reconciliation variances.
• Assist with period-end payment reconciliation and reporting requirements.
• Provide operational insights into payment performance, recurring issues, and transaction trends.
• Follow company policies, controls, approval procedures, and secure handling requirements for sensitive customer and financial information.
• Monitor transactions for unusual activity, discrepancies, or potential fraud indicators, escalating concerns for further review.
• Support compliance, audit, and operational reviews relating to customer payments.
• Identify opportunities to improve payment processing, reconciliation, controls, reporting, and customer experience.
• Perform other payment-related duties as required.

Connaissances

Reconciliation

Numerical skills

Analytical thinking

Problem solving

Excel/spreadsheets

Attention to detail

Communication skills

Independent with cross-functional work

Outils

BetMakers Apollo

Xero

Description du poste

About the role

The Payments & Accounts Specialist will manage the day-to-day processing, monitoring, reconciliation, and reporting of customer Incoming and outgoing funds. Using BetMakers Apollo, Xero, payment providers, and related transaction systems, you will help ensure customer payments are processed accurately, efficiently, securely, and within agreed turnaround times. The role will investigate discrepancies and exceptions, maintain reliable financial records, support payment controls and compliance, and collaborate with Customer Service, Compliance, Trading, Finance, and Operations teams to resolve payment-related issues.

Key responsibilities

• Manage and monitor customer Incoming and outgoing funds and withdrawal transactions through BetMakers Apollo and relevant payment systems.

• Review and process customer withdrawal requests in accordance with established procedures and approval requirements.

• Monitor pending, failed, rejected, reversed, or delayed Incoming and outgoing funds.

• Investigate payment discrepancies, transaction issues, and reconciliation exceptions through to resolution.

• Coordinate with payment providers and internal stakeholders to resolve payment issues.

• Maintain accurate records of payment transactions, adjustments, investigations, resolutions, and audit trails.

• Work closely with Customer Service to investigate and resolve customer payment inquiries.

• Use Xero to record, review, and reconcile customer payment transactions.

• Perform regular reconciliations between BetMakers Apollo, Xero, payment providers, and other relevant transaction records.

• Ensure payment transactions are correctly recorded, appropriately categorized, and supported by complete documentation.

• Prepare daily, weekly, bi-weekly, and monthly payment reconciliation and transaction reports.

• Monitor payment volumes, outstanding withdrawals, failed transactions, exceptions, and reconciliation variances.

• Assist with period-end payment reconciliation and reporting requirements.

• Provide operational insights into payment performance, recurring issues, and transaction trends.

• Follow company policies, controls, approval procedures, and secure handling requirements for sensitive customer and financial information.

• Monitor transactions for unusual activity, discrepancies, or potential fraud indicators, escalating concerns for further review.

• Support compliance, audit, and operational reviews relating to customer payments.

• Identify opportunities to improve payment processing, reconciliation, controls, reporting, and customer experience.

• Perform other payment-related duties as required.

What we're looking for

• Previous experience in payments operations, customer payments, transaction processing, reconciliation, or a similar role.

• Experience using Xero for transaction recording, reconciliation, and reporting is highly desirable.

• Experience handling customer Incoming and outgoing funds is highly desirable.

• Experience in sports betting, iGaming, fintech, banking, payments, e-wallets, or another high-volume transactional environment is advantageous.

• Experience using payment management or transaction-processing platforms.
• Experience with BetMakers Apollo is advantageous but not essential.
• Strong reconciliation, numerical, analytical, and problem-solving skills.
• Strong Microsoft Excel or spreadsheet skills.
• Excellent attention to detail and accuracy.
• Ability to investigate transaction discrepancies and follow issues through to resolution.
• Good written and verbal communication skills.
• Ability to work independently while coordinating effectively with cross-functional teams.
• Ability to manage time-sensitive payment processing and reconciliation requirements.