Accounting Manager

Katrina Mojica- Freelance Recruiter; Manila; On-site; PHP 2,705,953 - 3,607,937; Full time

Job summary

A freelance recruiting agency is seeking an experienced Operations Leader in Manila. The ideal candidate must hold a Bachelor’s degree in Accountancy and be a Certified Public Accountant with at least 5 years in accounting operations, including 2 years in a leadership role. You will lead teams to meet performance metrics, oversee workforce management, and ensure compliance with company standards. This role requires strong organizational skills, proficiency in accounting software, and excellent communication abilities.

Qualifications

• Bachelor's degree in Accountancy or a related field is preferred.
• Certified Public Accountant is required.
• 5+ years of experience in Accounting Firm operations with leadership experience.

Responsibilities

• Lead and manage operations teams to achieve client SLAs and KPIs.
• Oversee workforce planning and resource allocation.
• Monitor performance metrics and prepare reports for clients.

Skills

Proficiency in Microsoft Excel

Accounting software (e.g., QuickBooks, Xero)

Attention to detail

Organizational skills

Education

Bachelor's degree in Accountancy or related field

Certified Public Accountant

Job description

Key Responsibilities

• Lead, manage, and develop operations teams to achieve client service level agreements (SLAs), key performance indicators (KPIs), and business objectives.
• Oversee workforce planning, scheduling, and resource allocation to ensure smooth and efficient operations.
• Monitor performance metrics and prepare regular reports for senior management and clients.
• Drive process improvements, standard operating procedures (SOPs), and best practices to enhance service delivery.
• Partner with clients to address business needs, resolve issues, and ensure consistent alignment with expectations.
• Ensure compliance with company policies, client requirements, and regulatory standards. Foster a culture of continuous improvement, teamwork, and employee engagement.
• Coach and mentor Supervisors, and frontline staff to improve performance and career development.
• Handle escalations and complex customer issues to ensure timely and effective resolution.
• Collaborate with cross-functional teams (HR, Marketing, Admin) to support operational requirements and initiatives.

Education & Experience

• Bachelor's degree in Accountancy or a related field (preferred).
• Must be a Certified Public Accountant
• Minimum of 5 years of experience in Accounting Firm operations, with at least 2 years in a leadership or managerial role.
• Strong understanding of KPI metrics, workforce management, and client expectations.
• Proven ability to lead and motivate teams in a fast-paced environment.
• Excellent communication, leadership, and stakeholder management skills.
• Analytical and problem-solving abilities with a focus on process improvement.
• Flexible and adaptable to shifting priorities and client demands.

Skills & Competencies

• Proficiency in Microsoft Excel and accounting software (e.g., QuickBooks, Xero and other Accounting softwares).
• Strong attention to detail and high level of accuracy.
• Ability to handle confidential information with integrity.
• Excellent organizational and time management skills.