Accountant (Tax Support)

FPS Innovation Labs Private Limited; Philippines; Remote; PHP 400,000 - 640,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Career growth opportunities

Job summary

FPS Innovation Labs Private Limited in the Philippines seeks a detail-oriented Accountant (Tax Support) to join our remote client operations team, supporting US tax and accounting processes.

You will handle escalated queries, US forms, and reconciliations, collaborating with US-based clients to ensure accuracy and timely reporting. Prior experience in US tax or accounting and strong English communication are essential.

Qualifications

• Minimum 2–3 years of direct US tax prep, bookkeeping, or accounting support.
• Solid GAAP knowledge and US payroll and sales tax basics.
• Experience with US tax software and cloud accounting tools.

Responsibilities

• Resolve escalated tax, accounting, and software tickets within SLA.
• Assist with US federal and state tax forms and compliance.
• Guide clients on bank reconciliations, journal entries, and financial statements.
• Provide remote support via email, chat, or screen-share to US clients.

Skills

US Tax Knowledge

Technical Accounting

Communication

Problem Solving

Remote work setup

Shift flexibility

Education

Bachelor’s Degree in Accountancy/Finance

CPA/EA Certification

QuickBooks Certification

Tools

QuickBooks Online

Xero

Drake

UltraTax

ProConnect

Lacerte

Job description

Operations

• Philippines
• Fully Remote

Accountant (Tax Support)

Accelerate your career in US accounting. Join our team today and unleash your full potential!

About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values

• Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission

To create conditions within which people can thrive!

We are seeking a detail-oriented, highly analytical Accountant (Tax Support) based in the Philippines to join our remote client operations team. In this role, you will act as the second-line technical escalation point for US-based clients, business owners, and accounting professionals.

You will handle elevated support queries related to US federal and state tax rules, bookkeeping adjustments, financial statement reporting, and software integrations. The ideal candidate possesses strong experience in US tax preparation or accounting, excellent written and spoken English, and a proven track record of solving technical client requests.

Duties And Responsibilities

• Technical L2 Escalations: Resolve complex tax, accounting, and software support tickets escalated from Tier 1 support agents within defined SLA timelines.
• US Tax Guidance & Troubleshooting: Assist clients with queries regarding US Federal and State tax forms (e.g., Form 1040, 1065, 1120, 1120-S, 1099s, W-2s, and sales tax compliance).
• General Ledger & Reconciliation: Guide clients on bank reconciliations, journal entry adjustments, Chart of Accounts setup, and financial statement review (P&L, Balance Sheet, Cash Flow).
• Software Support: Provide technical support for cloud accounting tools (e.g., QuickBooks Online, Xero) and specialized US tax software (e.g., Drake, UltraTax, ProConnect, Lacerte, or internal tax platforms).
• Client & Internal Communication: Communicate clearly via email, live chat, or screen-share calls with US clients and accounting teams to resolve technical issues.
• Process Documentation: Identify common client pain points, create Knowledge Base (KB) articles, and mentor Tier 1 support agents on US tax and accounting best practices.

Qualifications

• US Tax Knowledge (Crucial): Minimum of 2–3 years of direct experience in US tax prep, US bookkeeping, or US accounting support.
• Technical Accounting Skills: Solid understanding of GAAP principles, general ledger accounting, payroll tax basics, and sales tax fundamentals across different US states.
• Software Proficiency: Hands-on experience with US accounting platforms (QuickBooks Online, Xero) and standard tax software platforms.
• Communication: Exceptional verbal and written English skills suitable for communicating professionally with US-based clients.
• Problem-Solving: Strong analytical abilities to debug accounting discrepancies and software glitches independently.
• Education: Bachelor’s Degree in Accountancy, Finance, or a related field. CPA, EA (Enrolled Agent), or QuickBooks Certification is a major plus.
• Remote Setup: A dedicated home office space free from background noise.
• Hardware & Connectivity: High-speed internet connection (minimum 50 Mbps main line) with a back-up internet connection option.
• Shift Flexibility: Willingness to work aligned with US business hours (Night Shift in Philippine Standard Time / PHT).

Department Operations Role Staff Augmentation Location Philippines Remote status Fully Remote