US Tax Accountant | Remote | Manila

OpsArmy Careers; Philippines; Remote; PHP 4,481,000 - 6,402,000; Full time

Job summary

OpsArmy Careers is seeking an experienced US Tax Accountant (CPA / Enrolled Agent preferred) to provide Level 2 support for complex US accounting, tax, bookkeeping and payroll inquiries in a hybrid virtual environment.

The ideal candidate has strong accounting and tax expertise, excellent English communication, and the ability to investigate and resolve issues independently while adapting to evolving internal systems and workflows.

Qualifications

• Experience with US accounting and taxation.
• Strong English communication skills.
• Ability to investigate and resolve complex issues.
• Experience in customer-facing financial support.

Responsibilities

• Provide Level 2 support for complex US customer accounting, tax, bookkeeping and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot discrepancies, reconciliations and transactions.
• Assist with tax-related inquiries, notices and filing-status questions.
• Support payroll questions, setup, processing issues and troubleshooting.
• Document resolutions and maintain customer records.
• Identify recurring issues and improve workflows and knowledge resources.
• Learn and adapt to new internal systems and AI-assisted workflows.

Skills

US accounting

Taxation

Bookkeeping

Payroll

Financial reporting

English communication

Analytical skills

Tools

Zendesk

Job description

US Tax Accountant (CPA / Enrolled Agent Preferred)

We are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll.

This role requires genuine technical accounting judgment, not just scripted responses or basic ticket routing. The ideal candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.

Position Overview

Schedule & Coverage

• Required coverage window: 8:00 AM–8:00 PM Eastern Time (ET)
• Individual schedules will be staggered to provide coverage during US business hours.
• Ability to work shifts that overlap with US business hours is required.
• Specific shifts and weekly schedules will be finalized with the client.

Key Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with:
  • Tax-related inquiries
  • Tax notices
  • Filing status questions
  • Tax return-related questions within the authorized scope
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly and professionally through Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists when necessary.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work effectively with proprietary platforms and AI-assisted workflows.

Required Qualifications

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong working knowledge of:
  • Bookkeeping
  • Tax return review
  • Account reconciliations
  • Payroll
  • Financial reporting
• Prior experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support.
• Excellent written and verbal English communication.
• Strong:
  • Analytical skills
  • Troubleshooting skills
  • Documentation skills
  • Independent problem-solving skills
• Ability to explain complex accounting and tax topics to nontechnical customers.