Account Specialist (Property Management / HOA)

KDCI Outsourcing; Pasig; On-site; PHP 420,000 - 620,000; Full time

Job summary

KDCI Outsourcing is seeking an experienced Account Specialist with a background in Property Management, Community Management, or HOA Management. This role supports day-to-day client, financial, and administrative operations of assigned accounts, including vendor coordination, invoice processing, financial review, collections, documentation, and client support.

The successful candidate communicates effectively with clients, homeowners, board members, vendors, property managers, and internal

Qualifications

• At least 2 years of experience in property management, community management, or HOA management.
• Experience supporting US-based property management or HOA accounts.
• Excellent written and verbal English communication skills.
• Strong interpersonal and customer service abilities.
• Proficient in Google Workspace (Gmail, Docs, Sheets) and related tools.
• Ability to handle inquiries, review ledgers, invoices, and vendor documents with accuracy.

Responsibilities

• Support day-to-day operations of assigned property management portfolios or HOA accounts.
• Communicate professionally with clients, homeowners, board members, vendors, and internal teams.
• Handle and coordinate client inquiries, requests, and account-related concerns.
• Review ledgers, financial statements, billing records, and supporting documents for accuracy.
• Assist with accounts payable, vendor invoice processing, and monthly payment monitoring.
• Review invoices for duplicates, incorrect amounts, or missing information.
• Support setup and maintenance of vendor accounts and collect required vendor documents.
• Process and distribute billing statements to clients and monitor accounts receivable for collections.
• Track petty cash, ensure receipts are submitted, and code entries correctly.
• Identify accounting errors and unresolved transactions; follow up on missing documents and approvals.
• Maintain accurate client, vendor, and financial records; meet deadlines.
• Coordinate with teams to resolve account concerns and escalate as needed.
• Perform other property management, HOA, and accounting support duties as assigned.

Skills

Property management

HOA management

Accounts payable

Accounts receivable

Vendor management

Financial review

English communication

Financial documentation

Client/vendor coordination

Google Workspace

Tools

Property management software

Accounting software

Google Workspace

Job description

Job Summary KDCI Outsourcing is seeking an experienced Account Specialist with a background in Property Management, Community Management, or Homeowners Association (HOA) Management. This role supports the day-to-day client, financial, and administrative operations of assigned accounts, including vendor coordination, invoice processing, financial review, collections, documentation, and client support. The ideal candidate communicates effectively with clients, homeowners, board members, vendors, property managers, and internal teams, and is organized, proactive, and able to work independently in a fast-paced environment.

Job Summary KDCI Outsourcing is seeking an experienced Account Specialist with a background in Property Management, Community Management, or Homeowners Association (HOA) Management. This role supports the day‑day client, financial, and administrative operations of assigned accounts, including vendor coordination, invoice processing, financial review, collections, documentation, and client support. The ideal candidate communicates effectively with clients, homeowners, board members, vendors, property managers, and internal teams, and is organized, proactive, and able to work independently in a fast‑paced environment.

Key Responsibilities

• Support the day-to-day operations of assigned property management portfolios or HOA accounts.
• Communicate professionally with clients, homeowners, board members, vendors, property managers, and internal teams.
• Handle and coordinate client inquiries, requests, and account‑related concerns.
• Review ledgers, financial statements, billing records, and supporting documents for accuracy and completeness.
• Assist with accounts payable, vendor invoice processing, and monthly payment monitoring.
• Review invoices for duplicate charges, incorrect amounts, missing information, or other discrepancies.
• Support the setup and maintenance of vendor accounts.
• Collect and monitor vendor requirements, including W-9 forms and certificates of insurance.
• Process and distribute billing statements to clients.
• Monitor accounts receivable and assist with collection follow‑ups when necessary.
• Track petty cash transactions and ensure receipts are submitted and properly coded.
• Identify accounting errors, discrepancies, and unresolved transactions.
• Follow up on missing documents, approvals, invoices, payments, and other outstanding requirements.
• Maintain accurate and organized client, vendor, and financial records.
• Prioritize urgent tasks and ensure deadlines are met.
• Coordinate with the appropriate teams to resolve client and account concerns.
• Escalate issues requiring management attention.
• Perform other property management, HOA, administrative, and accounting support duties as assigned.
• At least 2 years of experience in Property Management, Community Management, or Homeowners Association (HOA) Management.
• Previous experience supporting U.S.-based property management or HOA accounts.
• Experience communicating with homeowners, board members, property managers, vendors, or clients.
• Familiarity with HOA financial processes, including ledgers, accounts payable, accounts receivable, billing, collections, and vendor management.
• Excellent written and verbal English communication skills.
• Strong interpersonal and customer service skills.
• Strong problem‑solving abilities and sound decision‑making skills.
• Ability to handle client concerns professionally and remain calm under pressure.
• Quick‑thinking with the ability to respond appropriately to unexpected questions or urgent concerns.
• Fast learner who can quickly understand new systems, policies, and processes with minimal guidance.
• Comfortable working independently with limited supervision.
• Ability to multitask, prioritize work, meet deadlines, and perform effectively in a fast‑paced environment.
• Strong organizational skills and attention to detail.
• Proficient in Google Workspace, including Gmail, Google Docs, and Google Sheets.
• Experience using property management, accounting, or HOA management software.