Account Officer

BDO Unibank; Carcar; On-site; PHP 279,000 - 446,000; Full time

Job summary

BDO Unibank is seeking a frontline professional in Cebu to actively promote salary loan products and build a strong loan portfolio. The role involves presenting to clients, guiding applicants, and delivering excellent service throughout the loan process.

You will generate quality loan accounts, track pending applications, and collaborate with collections while staying informed about market trends and bank policies. A customer-centric mindset is essential.

Responsibilities

• Actively promote and market salary loan products, highlighting benefits.
• Generate quality loan accounts and meet sales quota for releases and portfolio.
• Conduct presentations and financial literacy sessions about loan products.
• Serve as main contact for salary loan inquiries and guide applicants through the process.
• Ensure excellent customer service for loan applications and repayments.
• Track and follow-up pending loan applications for timely approval.
• Stay updated on industry trends and competitor offerings.
• Ensure loan transactions comply with audit, policies, regulations and bank guidelines.
• Collaborate with collections to manage delinquent accounts.
• Prepare and submit regular sales calls and reports.
• Cross-sell other bank products.

Skills

Sales target achievement

Product marketing

Financial literacy presentations

Customer inquiries handling

Loan process guidance

Customer service excellence

Follow-up & reporting

Regulatory compliance

Cross-selling

Job description

• Actively promote and market salary loan products, highlighting the benefits of the loan offerings.
• Generate quality loan accounts and ensuring that sales quota is met for releases and loan portfolio.
• Conduct presentations and financial literacy sessions to raise awareness of loan products.
• Serves as the main point of contact for all inquiries on salary loans, providing expert guidance throughout the loan application process.
• Ensure excellent customer service by addressing any concerns or issues regarding loan applications, repayments and others.
• Track and follow-up pending loan applications, ensuring a smooth and timely approval process.
• Stay updated on the latest trends, industry standards and competitor offerings.
• Ensure that all loan transactions are in compliance with audit, policies, regulations and bank guidelines.
• Work with collections team to manage delinquent accounts
• Prepare and submit regular sales calls and reports.
• Cross-sell other bank products.

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.

The BDO, BDO Unibank, and other BDO-related trademarks are owned by BDO Unibank, Inc. BDO Unibank Inc. All Rights Reserved.