Account Manager – Transfer Agency (Dealing)

CO_AFATI Apex Fund Services LLP; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Apex Group is seeking an Account Manager for Transfer Agency (Dealing) based in Manila, Philippines. You will manage client relationships for assigned funds, coordinate transfer agency activities, and ensure timely delivery of shareholder services including onboarding, subscriptions, redemptions, transfers, and reporting.

You will work with global teams to meet regulatory requirements (AML/KYC, FATCA/CRS) and service level agreements, driving client satisfaction and retention while supporting

Qualifications

• Experience with AML/KYC and FATCA/CRS reporting.
• Ability to review US tax forms (W-9, W-8BEN, W-8IMY).
• Strong client-facing communication and relationship management.
• Proficiency with MS Office and reporting tools.

Responsibilities

• Act as primary contact for assigned clients (hedge funds, private equity funds).
• Maintain strong client relationships through regular reviews.
• Oversee transfer agency activities including onboarding, subscriptions, redemptions, transfers, and shareholders records maintenance.
• Ensure SLAs and KPIs are met and reported.
• Coordinate with internal teams to resolve processing, reconciliation, and reporting issues.
• Support fund launches, mergers, and lifecycle events.

Skills

AML/KYC knowledge

World Check / screening tools

MS Excel

PowerPoint presentations

FATCA/CRS reporting

US tax forms review (W9, W8-BEN, W8-IM

Written and verbal communication

Record-keeping and remediation

24x7 flexibility

Tools

World Check

Pythagoras

Lexus Nexus

Microsoft Excel

MS PowerPoint

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you

Account Manager – Transfer Agency (Dealing)

Location: Manila, Philippines

Role Summary

The Transfer Agency Department provides Fund Administration services to numerous Fund management companies covering the full range of shareholder service functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. An Account Manager is responsible for managing client relationships for assigned investment funds, ensuring the accurate and timely delivery of Transfer Agency services. This role acts as the primary point of contact for clients, coordinates operational activities, and ensures compliance with regulatory and service level requirements while driving client satisfaction and retention.

Key Responsibilities

• Serve as the primary contact for assigned clients like Hedge funds, Private Equity Funds etc.
• Build and maintain strong, long-term client relationships through regular communication and reviews.
• Understand client structures, products, and service expectations.
• Handle client inquiries, escalations, and issue resolutions in a timely and professional manner.
• Oversee daily transfer agency activities including investor onboarding, subscriptions, redemptions, transfers, and maintenance of shareholder records.
• Ensure service delivery aligns with agreed SLAs and KPIs.
• Coordinate with internal operational teams to resolve processing, reconciliation, and reporting issues.
• Support fund launches, mergers, liquidations, and other lifecycle events.
• Prepare and deliver client reporting (operational, regulatory, and management reports).
• Participate in client service reviews and governance meetings.
• Coordinate with CSM & RM to manage client change requests, enhancements, and onboarding of new funds.
• Monitor operational risks and support audits, due diligence, and regulatory reviews.
• Ensure compliance with applicable regulations (e.g., AML/KYC, FATCA/CRS, local fund regulations).
• Coordinate internal stakeholders for system changes, process improvements, and regulatory updates.
• Support implementation of new regulations or operational models impacting clients.
• Support client retention and growth initiatives.
• Identify opportunities for service improvements and cross‑selling additional services.
• Work extensively with various teams across global locations to fulfill an entity’s AML/KYC requirements as mandated by compliance and regulatory standards prior to Dealing instructions.
• Report/escalate any quality, production, and system‑related issues.

Skills required

• Individual/You should be well versed with any or all AML guidance for Cayman, Delaware, Australia, Ireland, Bermuda etc.
• Individual/You should have working knowledge of any or all of screening tools viz. World Check, Pythagoras, Lexus‑Nexus etc.
• Individual/You should be well versed with Microsoft applications.
• Expertise in excel and presentation skills is an added advantage.
• Individual/You should have knowledge of FATCA/CRS reporting.
• He/She should be able to review US tax forms i.e., W9, W8‑BEN, W8‑IMY, Withholding statements etc.
• Individual/You should have good written and verbal communication skills.
• Individual/You should be able to keep records in good order and perform regular remediation activities as per the risk rating of investors.
• Individual/You should be able to work separately and collectively in a group as the situation demands.
• Individual/You should be able to create the required reports in time, without any reminders.
• Individual/You should have a positive attitude and team spirit is a must.
• Individual/You should be flexible enough to work in 24x7 environment.

Additional information

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio‑economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/

About Apex Group

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals. We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate. We’re a people-powered business with a vision to inspire a new era of service‑led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service‑led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey. Find out more about us