Account Manager

Mosaic Hospitality Solutions Inc.; Makati; Hybrid; PHP 334,800 - 669,600; Full time

Benefits offered by this job

Commission

Incentives

Employee Recognition and Rewards

Insurance Health & Wellness

HMO

Job summary

A leading hospitality solutions provider is seeking professionals for client success positions in Makati. The roles are hybrid, offering both senior and junior levels. Candidates will be responsible for building strong client relationships, collaborating across teams for superior customer service, and managing CRM systems. Ideal candidates demonstrate excellent communication and problem-solving skills, with the senior level requiring 2+ years of relevant experience. Join a dynamic team committed to delivering value to clients.

Qualifications

• Two positions available: Senior Level requires 2+ years in client success or related role; Junior Level requires no experience but knowledge in SaaS is a plus.
• Proven ability to build and maintain strong client relationships.
• Excellent communication, presentation, and interpersonal skills.

Responsibilities

• Build and maintain strong, trusted relationships with clients.
• Serve as a customer advocate by capturing and channeling client feedback.
• Collaborate with multiple teams to deliver exceptional customer experience.

Skills

Negotiation

Customer Relationship Management

Client Management

Organizational Skills

Presentation

Communication Skills

Interpersonal Skills

Analytical Skills

Creative Problem Solving

Education

Bachelor's degree in Business Management or related fields

Tools

HubSpot

Salesforce

Job description

Hybrid - Makati No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Commission, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

• Build and maintain strong, trusted relationships with clients to support product adoption, customer satisfaction, and long-term success.
• Serve as a customer advocate by capturing and channeling client feedback to Product and Development teams.
• Collaborate with Sales, Support, Accounting, Product, and Channel teams to deliver an exceptional end-to-end customer experience.
• Oversee onboarding and implementation for new clients, ensuring timely delivery of services and achievement of expected MRR (Monthly Recurring Revenue).
• Proactively identify opportunities for account growth, renewal, and upgrade revenue through increased product adoption.
• Provide strategic account management to drive client engagement and product value realization.
• Accurately manage CRM (HubSpot) and other systems to ensure real-time data visibility for internal stakeholders.
• Monitor industry and market trends to provide insights and strategic guidance to clients.
• Share best practices and continuously improve internal processes and client success methodologies.
• Become an expert in the company’s F&B and Retail software solutions to effectively educate and support clients.
• Open to any course (preferably degree in Business Management, or related fields.)
• Two positions available Senior and Junior Level:
• Senior Level: At least two (2) years experience in client success, account management, customer service, or a related customer-facing role (SaaS or tech company experience).
• Junior Level: No experience required but knowledge in SaaS or tech company is a plus.
• Proven ability to build and maintain strong client relationships and manage multiple accounts simultaneously
• Excellent communication, presentation, and interpersonal skills
• Strong problem-solving and analytical abilities; can think strategically and act tactically
• Comfortable working cross-functionally with Sales, Product, Finance, and Technical teams
• Familiarity with CRM tools like HubSpot or Salesforce; confident in maintaining accurate data
• Highly organized and detail-oriented with strong time management skills
• Tech-savvy and eager to become an expert in Mosaic’s products and solutions
• Self-motivated with a positive, customer-first mindset and a passion for delivering value
• Knowledge of the F&B, retail, or entertainment industries is a plus

• Negotiation
• Customer Relationship Management
• Client Management
• Organizational Skills
• Presentation
• Communication Skills
• Interpersonal Skills
• Analytical Skills
• Creative Problem Solving

Preview

HR Lead Mosaic Hospitality Solutions Inc.

Working Location

Working Location

Draper Startup House for Entrepreneurs. 5048 P Burgos St, Makati, 1210 Metro Manila, Philippines

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,