Account Management & Client Retention Specialist

Value Care Health Systems, Inc; Pasig; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Guaranteed leave benefits on your 1st/

Guaranteed HMO on your first day

Performance based bonus

Life Insurance Coverage

Healthcare coverage up to 3 dependents

Retirement benefits

Annual Salary Increase

Birthday Leave

Profit Sharing

Uniform Benefit

Medicine Allowance

Vitamins Allowance

Job summary

Value Care Health Systems, Inc. is seeking an Account Officer to strengthen client relationships and ensure service alignment with business goals in Metro Manila.

You will conduct regular account visits, prepare utilization reports, maintain records, and spot opportunities to upsell. The role emphasizes retention, market insight, and proactive problem solving. A strong communication and negotiation skills are essential.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Medical Allied course is an advantage but not required.
• At least 6 months of related experience is beneficial but not required.
• Proven sales, customer service, or account management experience.
• Strong communication and negotiation skills; able to build rapport.

Responsibilities

• Visit accounts and conduct utilization reviews to mitigate churn.
• Prepare and present utilization reports with recommendations.
• Maintain accurate records of interactions and sales activity.
• Provide market insights to keep clients informed.
• Identify upselling and cross-selling opportunities.
• Engage in customer retention and handle inquiries across billing, enrollments, and accounts.

Skills

Sales experience

Customer service

Account management

Communication

Negotiation

Rapport building

Education

Bachelor's degree in Business Administration

Medical Allied course (advantage)

Job description

Value Care Health Systems, Inc. is seeking an Account Officer to strengthen client relationships and ensure service alignment with business goals in Metro Manila.

You will conduct regular account visits, prepare utilization reports, maintain records, and spot opportunities to upsell. The role emphasizes retention, market insight, and proactive problem solving. A strong communication and negotiation skills are essential.